Primary Location : United States of America-OHIO-Franklin County-Columbus
Organization : Administrative Services
Classified Indicator : Classified
Bargaining Unit / Exempt : Bargaining Unit
Schedule : Full-time
Work Hours : M-F; 8:00 AM - 5:00PM
Compensation : $36.99 - $54.41 per hour
Unposting Date : Aug 7, 2023, 10:59:00 PM
Job Function : Information Technology
Primary Technology : Web Development
Agency Contact Name : Mia Genders
Agency Contact Information : Mia.Genders@das.ohio.gov
UX Researcher/Analyst (Information Technology Consultant 1)
(23000777)
Job Duties
This position is telework eligible (hybrid) under the current DAS telework agreement.
About Us:
The Ohio Department of Administrative Services (DAS), Office of Information Technology (OIT) is seeking an experienced and motivated professional to serve as the UX Researcher/Analyst (Information Technology Consultant 1) for the InnovateOhio Platform team within the Office of Information Technology at DAS.
Led by Director Kathleen C. Madden, the Ohio Department of Administrative Services is the engine of state government, providing innovative solutions and supporting the efficient operation of state agencies, boards and commissions. The Office of Information Technology at DAS delivers information technology (IT) and telecommunication services to State of Ohio agencies, boards and commissions.
What You'll Do:
Validates platform user experience design principles, standards, and products by:
- Identifying and prioritizing research needs and planning and conducting research studies using a variety of methods.
- Analyzing quantitative and qualitative data for insights that inform product and design decisions to improve user experience across the enterprise.
- Conducting user needs assessments, task analyses, developing user profiles and personas; journey heuristic and competitive analyses, and usability testing.
- Communicating research insights in compelling, creative ways and making recommendations for improvements based on data-driven insights.
Oversees and enforces adherence to platform user experience design principles, standards, and products across projects by:
- Educating and guiding project and delivery teams to ensure understanding of platform user experience philosophy and standards and state policies. Create and maintain comprehensive internal and external documentation outlining the UX QA process and expectations.
- Reviewing user experience designs, work products, and deliverables to ensure that solutions developed comply with platform, enterprise, and industry principles, standards, policies, and best practices.
- Organizing and executing user experience, usability, and accessibility testing and review to ensure compliance with standards and approved requirements and designs.
- Collaborating and engaging with project teams to align on expectations when issues are identified that require resolution
Other duties as assigned
What’s in it for you:
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
- Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.
Dental, Vision and Basic Life Insurance
- Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.
Time Away From Work and Work/Life Balance
- Paid time off, including vacation, personal, and sick leave
- 11 paid holidays per year
- Childbirth/Adoption leave
Employee Development Funds
- The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.
Ohio Public Employees Retirement System
- OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.
Deferred Compensation
- The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.
Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Qualifications
Minimum Qualifications:
Completion of associate or undergraduate core program in information technology, electrical engineering or telecommunications; 2 yrs. trg. or 2 yrs exp. in systems analysis & design; 12 mos. additional trg. or 12 mos. additional exp. in one of following: systems development, telecommunications or networking.
- Or equivalent of Minimum Class Qualifications for Employment noted above.
Knowledge, Skills, and Abilities:
Knowledge:
- User-centered design concepts and methods
- UX/UI design principles
- User research methods
- Usability evaluation and testing
- Design systems
- HTML, CSS
- Content strategy
- Design and collaboration tools, ex. Miro, UXPin, Figma, Figjam, Adobe XD
- WCAG 2.0 and 2.1 accessibility guidelines
- UX, usability, and accessibility testing principles and methodolgies
- Technical writing & documentation practices
- Familiarity with issue and project tracking software ex. Jira and Confluence
- State & agency policies, procedures & applicable laws*
- Vision, mission & goals of agency*
- Computer hardware & software
Skills:
- Strong research, analytical, and troubleshooting skills
- Quality assurance
- Critical thinking
- Judgment & decision making
- Identifying & specifying business requirements
Abilities:
- Empathize with users and understand their needs, motivations, and pain points
- Identify & specify user needs and business requirements
- Interpret analytics to drive updates that improve user experience
- Define problems; collect data; establish facts & draw valid conclusions
- Prepare meaningful, accurate & concise reports
- Stay abreast of current technologies
- Manage multiple demands or tasks on projects
- Communicate effectively orally & in writing with diverse groups
- developed after employment.
Applying for position:
- When completing your online Ohio Civil Service Application, be sure to clearly describe how you meet the minimum qualifications outlined on this job posting.
- All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application.
- If you require a reasonable accommodation for the application process, please email the Human Resources contact on this posting so arrangements can be made.
Hybrid Telework Schedule: 2 days per week in-office and 3 days per week from remote primary home location. This schedule is subject to change at any time based on business need.
Background Check Information
The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.
