Job Summary
Porter is looking for an experienced User Experience Designer to join our growing Digital Team.
You might be able to tell, but we are very proud of our brand, both online and offline. To become a part of our team, you need to be passionate about user-centered design and love solving complex UX challenges. You need to excel in building highly usable, intuitive and accessible digital products that will make the travel experience seamless for all Porter customers.
You will not be alone in your efforts - we encourage you to work collaboratively and share your ideas from project discovery, through brainstorming sessions and planning meetings to sprint planning and daily scrums. We strive to create an environment where designers are involved in product design from ideation to implementation, where diverse perspectives are valued and everyone’s ideas are heard.
If you thrive in an inclusive, fast-paced environment and are interested in an opportunity to own the end-to-end design of engaging and enjoyable digital experiences, we'd love to meet with you.
Who you are
- You are a creative and analytical thinker with excellent communication skills.
- You’re passionate about uncovering pain points and delights in digital interfaces, as well as helping to solve difficult user experience problems based on research.
- You are an excellent communicator who can tell compelling stories using data and qualitative research evidence.
- You are a team player who can easily adapt in a rapidly changing environment.
- You are humble and appreciate feedback regardless of who it is coming from.
- You possess intellectual curiosity that encourages you to seek learning opportunities and stay up-to-date with best practices, current trends in the field of UX/UI.
Duties & Responsibilities
- Responsible for planning activities and deliverables such as business requirements gathering, user personas, user needs and journey maps
- Create site maps, wireframes, storyboards, user flows and prototypes to communicate the intended design direction
- Create visual design concepts and mock-ups for hand-off to development
- Collaborate with teams to define and implement innovative solutions for the product direction, visuals and experience design
- Present and defend designs and key milestone deliverables to peers and executive level stakeholders
- Coordinate with the web development team and participate in the QA process throughout development
- Participate in usability testing and other research methods to validate your designs
- Establish and promote design guidelines, best practices and standards
- Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
- All other duties as assigned
Behavioural Competencies
- Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
- Teamwork: Working collaboratively with others to achieve organizational goals.
- Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
- Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
- Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications
An ideal candidate holds a degree in interaction design or human computer interaction and is able to meet the following requirements:
- You are well-versed in one or more of the industry standard prototyping tools, such as Figma, InVision or Axure. Proficiency with Adobe Illustrator and Photoshop.
- You are able to create high-quality interaction flows and mock-ups aligned with established brand standards that accurately communicate product functionality to the design, web development and quality assurance teams.
Bonus points if…
- You understand digital accessibility guidelines and have experience building digital content and applications that can be used by a wide range of people, including individuals who have visual, motor, auditory, speech, or cognitive disabilities.
- You have experience with qualitative and quantitative user research methods and tools (prototyping, user interviews, usability testing, persona development, journey mapping)
- You know a little HTML, CSS or JavaScript (don’t worry, we won’t ask you to code; it’ll just make it easier to communicate and work with our web development team.)
- You read this entire posting and put a link to a GIF of an airplane in your cover letter (we’re not into trick questions, but great design requires reading the requirements to deeply understand users).
Company Description
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.
