CCC Intelligent Solutions is a leading technology company helping to improve the insurance claims process for millions of people. Our award-winning SaaS platform connects more than 30,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, lenders, and others to streamline the process from start to finish.
Our advanced capabilities in AI, IoT, telematics, blockchain, data, and analytics drive continual innovation across our platform, as we work to advance the multi-trillion-dollar P&C insurance economy’s digital transformation.
At CCC, our mission is to keep people’s lives moving forward when it matters most. Diversity of experience and perspective are key to our pursuit so we can deliver a future of possibilities for our customers. Find out more about CCC Intelligent Solutions by visiting cccis.com.
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Work across consumer facing and B2B software products researching UX designs. Work with teams to integrate AI, damage detection by researching user experiences, including in applied research setting. Identify, prioritize, scope research needs. Design and execute user experience research projects, including user experiences in applied research settings. Run research activities including user interviews, focus groups, contextual inquiry, quantitative surveys, diary studies, co-design sessions, concept evaluation, usability and concept testing. Frame customer needs to guide product design, strategy, innovation. Execute primary research. Translate research findings into strategic narratives. Communicate results to management. Monitor consumer trends. Technical environment: statistical analysis (Regressions, ANOVA, T-Tests); design review and evaluations; journey mapping methods (from user journeys to service blueprints); writing user stories; Heuristic evaluation; Task analysis, Miro; Notion; analytics tools.
Master’s degree in Human Computer Interaction or Information Technology or Computer Science or related field plus six months of experience in the job offered or in user experience researcher or as a UX Intern/researcher required. Required Skills: experience with qualitative and quantitative UX research, user experience research in an applied research setting; conducting in-depth interviews (stakeholder and SMEs) or focus groups and concept testing or usability testing; Contextual Inquiry; executing primary research; translating research findings into strategic narratives; statistical analysis; Design evaluations, mapping methods (from user journeys to service blueprints); writing user stories, Heuristic evaluation, Task analysis; Miro; Notion; analytics tools. Telecommuting permitted.
