UX Researcher Intern

WHY ORACLE NETSUITE?

One word — Transformation.

At Oracle NetSuite, we believe the Cloud is here to stay and so do our 20,000+ customers. We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient and agile. Oracle NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive the business forward. Founded in 1998 by Oracle CEO, Larry Ellison, and NetSuite CTO and Chairman Evan Goldberg, Oracle NetSuite is used by more than 20,000 highgrowth and midsized companies and divisions of large enterprises to run mission-critical operations without the high costs and inefficiency of on-premise systems.

We are a family of Designers, Researchers, Product Managers, Developers, Test Automation Engineers and Technical Writers, sharing an enthusiastic work culture in our terrific offices across Redwood Shores (CA), Austin (TX), Morrisville (NC), Kitchener-Waterloo (Canada), Brno (Czech Republic), Montevideo (Uruguay), and Barcelona (Spain). We believe the greatest and simplest solutions come from a group effort. We move forward by bridging Experience Design with Product Management and Engineering at every step of the problem definition and product development. We pursue innovative ways of building user-centered solutions that scale over time; We think out of the box and spend a lot of time brainstorming. We work using Agile methodologies and MVP approaches. We proudly practice Design Thinking and iterate our solutions based on customer feedback and technical feasibility.

The Company:Oracle is the world’s leading provider of business software. With a presence in over 175 countries, we are one of the biggest technology companies in the world. We're using innovative emerging technologies to tackle real-world problems today. From advancing energy efficiency to reimagining online commerce, the work we do is not only redefining the world of business—it's helping advance governments, power nonprofits, and giving billions of people the tools they need to outpace change. For more information about Oracle (NYSE:ORCL), visit us at oracle.com.

ResponsibilitiesWhat We’re Looking For:

We’re looking for an entry-level User Experience Researcher Intern to join the Oracle NetSuite product team. You will work with a cross-functional team to help deliver against a roadmap, execute research at all stages of the end to end design process, and keep customer insights alive during product development. You will be part of a global UX research team that supports many product areas across the NetSuite organization. The research team is a team of qualitative, quantitative, and mixed methods experts and product design experts. Our backgrounds may vary but we all share some common attributes - we are curious, empathetic, data-driven, love looking for patterns in data, and are passionate about improving the NetSuite experience for the people we design for. This position will enable you to grow your research skills and give you opportunities to be mentored and work alongside a diverse and knowledgeable team of research peers.

What you’ll do:  

Collaborate with Experience Design (designers and other researchers), product management, and other cross-functional stakeholders to help establish research strategy, methodology, and process for product team projects. Execute and deliver user interviews, usability testing and surveys.Provide design feedback.Report writing.This is a very hands-on role and includes helping with participant recruitment, data collection, data synthesis and analysis, and delivery of findings and recommendations. Contribute to the refinement of a global research practice with their own unique viewpoint.

Objective Minimum Qualifications

To be considered for a UX Researcher Intern position in the NetSuite GBU, you must possess the Objective Minimum Qualifications (OMQs) below. Please ensure that your application clearly indicates that you meet these OMQs, either on your resume and/or by uploading additional documents such as a transcript.

Working toward an advanced-level degree in User Experience, Psychology, Social Science, Human-Computer Interaction (HCI), Human Factors, Usability Engineering, User Experience, Information Science, or a related field (ex. MS, MA, PhD) with an expected graduation date of December 2024 or May 2025.Are fluent in English with outstanding written and verbal communication skills. Have demonstrated experience planning and executing the following types of research and usability evaluation activities, through coursework, projects, internships, and/or research assistantships. Knowledge of interviewing, knowledge of UX Research techniques, knowledge of UX metrics and statisticsReside in the United States and/or attend a university in the US. Authorized to work in the US in 2024.

Additional qualifications include:

Tenacity to tackle projects in a dynamic setting while staying organized.Ability to work effectively with geographically distributed teams. Passion, curiosity, and a desire to ultimately find the best possible solution through data-driven research.Knowledge of inferential statistical methods applied to a UX research setting (nice-to-have)Knowledge of how to conduct UX research to inform and and assess AI/ML user experiences (nice-to-have)Figjam (nice-to-have)Basic image and video editing (nice-to have)Experience in B2B enterprise software (nice-to-have)

EQUALITY:

Because we believe that innovation starts with diversity and inclusion, we’re committed to creating a workplace where all kinds of people work together. All qualified applicants will receive consideration for employment without regard to race, color, national origin, marital status, sexual orientation, gender, gender identity, age, religion, disability, protected veteran status, or any other characteristic prohibited by federal, state, or local law

QualificationsDisclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the United States only

Hiring Range: from $18.99 to $53.00 per hour; from $39,500 to $110,240 per annum.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insuranceAbout UsAn Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer