UX Researcher (Contract)

Welcome to Conversion!

Conversion (previously Widerfunnel) is an organization that intends to prove that evidence-based decisions get the best results. Our people are our engine to achieve this, and we believe our unique culture is the fuel. Our culture is built on a shared set of values, behaviours, practices, attitudes and goals that characterize us. Our values - GRIT, REAL, MAVERICK, CURIOSITY and INTEGRITY - are at the core of everything we do. Here you get to work with super talented, passionate people who will challenge you to do your very best everyday.

We’re a team that is all pulling in the same direction and we support each other fully without ego or drama.. We’re interested in collective success and we are committed to doing what’s best for our clients and each other. We’re proud to be an inclusive company that encourages people to bring their whole selves to work. We dare to challenge old ideas and we work towards shared goals that make an impact. We are committed to continuous improvement in all that we do and we persevere through any obstacle. If you love challenges, are ready to get your hands dirty, dig in, fail, succeed, learn, and own your role- then keep reading and apply below!

The Role

This is a contract role and will require roughly 25-30 hours per month for approximately 3-6 months.

At Conversion, we work to eliminate the guesswork in decision-making. We are leaders in mixed methods experimentation, delivering results for clients like Sport Chek, HP, The Motley Fool, and Heifer International. We’re looking for an independent, self-driven, highly intuitive, and customer-obsessed User Experience Researcher (UX Researcher) to join our UX research team. As a UX Researcher, you will work with our Experimentation team to generate and analyze qualitative and quantitative research to uncover insights for our clients. You will apply your extensive experience in running research studies to explore the behavioral psychology and usability of digital and omnichannel experiences.

Who You Are

• Naturally curious about people and understanding their motivations and behavior
• Unwavering in your standards – always striving to exceed high benchmarks
• Detail-oriented – able to identify and resolve every detail that is important to the situation
• Able to identify problems and develop sound, carefully thought-out solutions
• Resourceful and dependable – able to excel rather than withdraw when you encounter roadblocks and obstacles
• Technologically savvy – able to understand and make use of brand new programs and tools quickly

What You Have

The ideal candidate has the following qualifications, but we're looking for the right candidate so don't be shy if you don't check every box!

• 3+ years of post-secondary education
• 1+ years of hands-on experience working in a research setting, ideally with experience designing, conducting and analyzing qualitative studies
• Top-notch written and oral communication skills.
• Proven ability to understand business contexts, scope and design research methodologies, execute on research, analyze findings, and present findings and recommendations.
• Excellent analytical and problem-solving skills, and the ability to quickly develop recommendations based on qualitative and quantitative evidence.
• Exceptional project and organization management skills to coordinate research efforts across multiple projects.
• Passion, energy and enthusiasm to drive results with a team-oriented approach; must be self-motivated, proactive, and flexible.
• Experience with research tools such as usertesting.com, dscout, qualtrics, etc.
• Experience with online collaboration tools like Asana, Google Docs, Google Analytics, SPSS, Excel, and Powerpoint.

Accountabilities

• Plan and run qualitative and quantitative research studies for our clients. This can include in-person and remote interviews, diary studies, usability tests, secondary research, competitor analysis, surveys, journey mapping, personas and others using Conversion's proprietary methodologies.
• Process, analyze, and summarize research findings, drawing out the key insights and considering the broader client context when doing so .
• Create materials for key stakeholders summarizing key findings.
• Confidently present research and findings.
• Collaborate with Conversion’s Experimentation Consultants and Designers to identify opportunities to leverage user research insights.

Conversion believes that diversity and inclusivity make our teams better, so it is our priority to create an equitable and inclusive workplace where our goals, initiatives, and commitments to action are shaped and strengthened by our team’s voices. Integrity, one of our core values, is about doing what’s best for each other. We take this seriously, and we always strive to do the right thing for everyone who crosses paths with Conversion.

‍