UX Researcher
We are RCX Sports, the leader in youth sports experiences and events. While diverse in our offerings, we are the official licensee and operating partner of NFL FLAG, Jr. NBA Leagues, NHL Street Hockey, MLS GO, and MLB Pitch Hit and Run. At RCX Sports we are committed to improving the accessibility and inclusivity of sports by enhancing the youth sports experience and creating opportunities for all athletes to play. By partnering with premier sports brands, professional leagues and businesses, RCX works to equip local youth sports leagues with the resources, training and tools they need in order to thrive.
We are in search of a skilled UX Researcher to join our innovative team. In this critical role, you will be instrumental in enhancing our digital platforms' user experience, employing comprehensive research to translate user insights into actionable recommendations. Working in a fast-paced, Agile environment, you will collaborate closely with project and product managers, designers, developers, and other cross-functional stakeholders to ensure our products resonate with and meet the needs of our diverse user groups, including internal, B2B, and B2C customers.
What you'll do:
- Collaborative Experience Design: Work within an Agile team setting to create compelling customer experiences by collaborating with product managers, designers, developers, and other stakeholders.
- User Research and Insights Gathering: Lead diverse user research activities, including usability testing, interviews, surveys, and competitive analysis, utilizing tools like JIRA, UserTesting, and Google Analytics to understand user behavior and preferences.
- Requirements Gathering and User-Centered Design: Participate in the early stages of product development to gather user requirements, ensuring these insights are translated into actionable product specifications and features.
- Cross-Functional Collaboration and Specification Transformation: Collaborate with project and product managers to convert research findings into detailed requirements or specifications, promoting a customer-focused strategy for product advancement.
- Mobile Optimization and Accessibility Compliance: Evaluate product performance on mobile platforms, recommending enhancements for optimization while ensuring adherence to data privacy and accessibility guidelines.
- Additional responsibilities as assigned to support the Technology and Product Development team
What you'll bring:
- Education Requirements: Bachelor’s degree in Human-Computer Interaction, Psychology, or a related field (Master’s degree preferred)
- User Research Expertise: At least 2 years of experience in UX research, showing proficiency in various research methodologies and the ability to conduct usability testing, interviews, and surveys.
- Agile Methodology Familiarity: Proven experience with Agile processes and tools such as JIRA and Confluence, highlighting the ability to work flexibly and collaboratively within fast-paced development environments.
- Communication and Collaboration Skills: Excellent communication skills, both written and verbal, and the ability to build strong, authentic relationships with internal and external partners.
- Organizational Prowess: Exceptional organizational skills, attention to detail, and the capacity to meet tight deadlines, complemented by a proactive and initiative-taking mindset.
More about the role:
- Travel: Less than 20%
- Work Schedule: Full-Time 40-hours/week (Monday-Friday with weekends required on occasion)
- Compensation Structure: Salaried paid Semi-Monthly (OT-Exempt). This position is eligible for a discretionary annual bonus based on RCX Sports and employee performance
- Location: Remote
- Reports to: Vice President – Program Strategy and Experience
- Supervisory Responsibilities: None
What’s in it for you:
- Stay Healthy: Enroll in comprehensive benefits & insurance plans with no waiting period
- Be Well: Expense up to $65 per month for health & wellness
- Maximize Savings: Contribute to your 401k retirement savings with company matching
- Be Comfortable: Enjoy a relaxed casual dress code
- Take Time: Enjoy a variety of time off benefits including Unlimited PTO and paid Parental Leave
- Stay Connected: Work equipment (laptop and monitor) provided by RCX Sports plus, expense up to $350 towards the purchase of a personal use laptop, tablet, or computer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunity Statement:
RCX Sports is proud to be an equal opportunity employer. It is our policy to provide equal employment opportunities to all qualified applicants and team members without regard to their race, color, religion, sex, sexual orientation, age, national origin, disability, citizenship, veteran status, genetic information or any other status protected by applicable federal, state or local law. We will make reasonable accommodations when necessary for team members and applicants with disabilities or handicaps, provided the individual is otherwise qualified to perform the essential functions of the job. Likewise, RCX Sports will comply with all legal requirements relating to accommodating religious beliefs and practices. If you believe that you require an accommodation, please contact Human Resources.
Applicants must be currently authorized to work in the United States on a full-time basis.
