ROLES & RESPONSIBILITIES
- Plan and conduct user research studies to gather data on user needs, behaviors, and attitudes
- Conduct user testing to validate design decisions and assess user experience
- Work on fast-paced projects, requiring attention to detail, working within constrained timelines, and strong collaboration with cross-functional teams (product designers, user researchers, technical writers, product managers, and engineering) throughout the planning and development life cycle
- Develop and execute user research studies using appropriate quantitative and qualitative methods to produce tactical, strategic, actionable, and durable insights that inform design and development
- Conduct analyses that triangulate telemetry and qualitative data, developing mixed methods approaches to understanding our users
- Influence decision-making through effective presentation of findings, including the creation of customer-centered narratives to frame problems and highlight the business value of potential solutions
- Develop and share expertise related to how people create, share, manage, and utilize data visualizations, dashboards, machine learning models, and advanced analytics within organizations
- Stay up to date with industry trends and advancements in UX research methodologies
- Report to leadership team and partner with teammates across the business to help shape long-term vision by identifying and advocating for opportunities to delight and better serve our customers through new features, strategic directions, and user experience improvements
- Build and shape our user research team's tools and practices to scale our impact and create durable insights across the organization
QUALIFICATIONS
- You are educated in a relevant field (e.g. human-computer interaction, cognitive psychology, or related field)
- 1-2 years work experience conducting user research plus a strong history of shipping software products
- Demonstrated ability to plan, design, execute, and communicate both strategic and tactical research engagements and analyze the outcomes to provide insight for stakeholders
- Excellent project management, communication, and presentation skills
- You are curious about technology and can dive into complex or unfamiliar topics
- Deep knowledge of best practices for UX design principles, and expert understanding of user research methodologies (both qualitative and quantitative)
- Hands-on experience analyzing data and using analytic software products or relevant programming languages
- You love understanding data, patterns, trends
- You thrive in a remote and collaborative environment and have experience working with multidisciplinary or cross-functional agile teams (e.g. design, product management, engineering)
- You have great communication and interpersonal skills
- You can clearly communicate ideas, effectively present research insights as compelling narratives to a variety of audiences, and generate persuasive written and multimedia reports
- Proven track record influencing product direction and strategy with actionable insights
Benefits
Transforming healthcare isn’t easy. It takes hard work and dedication. That’s why we offer a highly competitive compensation and benefits package. Here are just a few of the benefits you'll receive.
- Competitive base pay
- Premium medical, dental, vision coverage with health savings account (HSA) pre-tax savings option
- Access to Vera care center services, VeraDirect telehealth, health coaching
- Matching 401(k) retirement program
- Generous PTO and paid holidays
- Continuous learning and development, including medical education coverage
- Wellness culture, team building and company events
If you reside in a state that is eligible to receive additional information about the compensation and benefits for this role, please send an email to recruiting@verawholehealth.com.
