UX Research Program Coordinator

The Program Coordinator drives operational excellence to support a qualitative UX research program. You work closely with UX researchers, ResearchOps, and various client stakeholders. You are regularly responsible for fielding and coordinating multiple concurrent research studies within the program. Each study is unique in its goals, staffing, scope, deliverables, and timeline/deadline. Most studies are remote and each can range from 4-12 weeks in duration including scoping & planning, participant recruiting, study material preparation, data collection, and delivery.

Superb organization, attention to detail, time-management, and communication skills are essential for being successful in this role. Building and maintaining rapport with client stakeholders both at a program level and individual project levels is also a critical part of this role.

Some basic terms:

• Location: US-based remote
• Capacity: Typically during 8-5 ET Mon-Fri;flexibility for needs-based work outside normal office hours
• Travel: occasional

Qualities of an ideal candidate:

• Supreme Organizer - by nature, you like things organized, structured, and easy to find
• Critical Thinker - when the unexpected arises you put on your problem solving hat and work collaboratively to find an optimal and mutually agreeable solution
• Proactive Communicator - those who need to be in the know already are because you’re on top of it; your communication is thorough yet concise, and any calls to action are clear
• Team Player - you are a collaborative team-player who easily understand the benefits of working with other experts and playing on each others’ strengths to optimize efficiency and quality
• Optimistic Optimizer - where they see problems, you see opportunity; you regularly seek ways to improve, enhance, and optimize; you’re comfortable challenging the status quo and exploring beyond it
• Curious Minded - you are eager to learn and there truly is no such thing as a dumb question, you don’t expect yourself to know everything and you happily to seek the knowledge and experience of others

Interests of an ideal candidate:

• Interest in international research, learning about other cultures, languages, etc.
• Interest in having an exposure to a variety of products, verticals, research types, etc.
• Interest in remaining in the field of ResearchOps and further strengthening your subject matter knowledge of UX research, methodologies, best practices, etc.

Experience we are looking for:

• 1+ years in the field of UX research, ResearchOps, or similar research coordination role, ideally with experience supporting international research
• Previous client-facing experience; able to confidently lead client calls, build rapport, and maintain relationships with various diverse stakeholders
• Project planning and project management; managing timelines, triple constraints, scope creep, etc.
• Wizard of all things Google Workspace (Drive, Docs, Sheets, Slides, Meet, etc.)
• Bachelor's or Master’s degree

A plus but not a must:

• Knowledge of UX research methodologies and best practices
• Knowledge of inclusive design research (people with disabilities, assistive technology)
• Experience working in an agency setting
• Experience with project management tools like Monday.com
• Experience with research tools like Qualtrics, Lookback, etc.

Salary range for this position is included in accordance with current state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, experience, and performance in the role.

Base Salary Range: $60,000 - $80,000

Why us?

We work with some of the leading digital companies in the world, helping them to build amazing digital experiences for their customers. The work is exciting, innovative, and entrepreneurial. Our global community and tech platform enables us to provide innovative digital solutions that have a meaningful impact on our clients business.

Applause is a place where everyone belongs and where we believe everyone deserves the exceptional.  Since our founding, we have continued to celebrate diversity and are committed to creating an inclusive environment. We have a global workforce that, like our crowd, embraces diverse backgrounds, perspectives, and abilities. Our employees bring their true self to Applause. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you are qualified to perform the essential functions of this role, but believe you require a reasonable accommodation to do so, please email adaaccommodations@applause.com. Please be sure to include the role you are applying for and the nature of the reasonable accommodation you are seeking in your email.

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