UX Research Intern

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which helps to digitize the world of physical operations, providing visibility and empowering entire sectors of our economy to become more safe, efficient, and sustainable. Founded in San Francisco in 2015, we now employ more than 2,000 people globally, have 2.3 million IoT devices deployed globally, and collect more than 85 billion minutes of video footage and 4.6 trillion data points annually.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including video-based safety, vehicle telematics, apps and driver workflows, equipment monitoring, and site visibility. As part of a newly public company, you’ll have the autonomy and support to make an impact as we build for the long term.

Recent awards we’ve won include:

• Best Place to Work by Built In 2022
• Deloitte Fast 500 Companies
• IoT Analytics Company of the Year in 2022’s IoT Breakthrough Winners

Every year, we partner with our customers to deliver outcomes like conserving millions of gallons of fuel, saving millions of dollars, and creating positive environmental change. As more customers connect to our platform, our data grows, our AI models get smarter, and our opportunities expand.

About the role:

We are looking for a UX Research Intern to work alongside our UX Research and Design teams to make an impact in an exciting product space. As a UXR Intern you are someone who is able to gather insights about customers from a variety of research methods. Candidates should also be able to analyze research results and convey those insights to the appropriate people in the most engaging and actionable manner.

Click here to learn about what we value at Samsara.

You should apply if:

• You want to make a difference: The software, firmware, and hardware you build will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You build for scale: Samsara already has more than 2.3 million IoT devices deployed globally with customers that depend on our technology and look forward to the new solutions brought about by our engineers’ innovation. You may work on a mature product that is operating at a large scale already or a product in the early stages that is still being developed.
• You believe customers are more than a number: Samsara engineers enjoy a rare closeness to the end user and you will have the opportunity to participate in customer interviews, collaborate with customer success and product managers, and use metrics to ensure our work is translating into better customer outcomes.
• You crave technical ownership: The development of our Connected Operations Cloud technology has only just begun and offers a range of technical challenges that will sharpen your skills and provide opportunities for rapid career growth.

This may not be the right role for you if:

• You aren’t willing to put in the work: The opportunity we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious, and innovative ideas for our customers.
• You have nothing more to learn: Every Samsarian has a growth mindset and believes that what got us here won’t get us there.
• You aren’t a team player: Working on our Samsara Engineering teams requires a mix of independent effort and collaboration. Motivated by our mission, we’re all racing toward our connected operations vision, and we intend to win—together.

In this role, you will:

• Work cross-functionally with design, product management, marketing, and research to plan, facilitate, and implement studies that address both user behaviors and attitudes.
• Employ (and learn) a wide range of qualitative research tools and techniques
• Communicate results and illustrate suggestions in compelling and creative ways
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• Currently pursuing a Bachelors or Masters degree in Human-Computer Interaction, Human Factors, Cognitive Psychology, Anthropology, Statistics, or a related field graduating between Dec. 2023-May 2024.
• Must be able to come on site in San Francisco to work directly with the product teams and conduct in-person research
• Ability to clearly communicate your findings, and justify recommendations to stakeholders
• The ability to be flexible and inventive, using non-traditional approaches to research and user testing, given our product space

An ideal candidate also has:

• A desire to understand how humans think and act. You enjoy meeting, interviewing, and observing users in their own environments.
• Experience with qualitative UXR methods including: in-depth interviews, ethnographic research, diary studies, persona development, journey mapping, card sorting, and/or usability testing
• Relevant experience within user experience, applied research setting and/or product research and development

The range of hourly base salary for this position is below. Please note that base hourly pay may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.

$33—$48 USD

At Samsara, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

US Only: Please note that Samsara’s COVID-19 vaccination policy requires all team members who will be meeting in person for business or working from one of our offices to be fully vaccinated against COVID-19 or submit regular testing. People who cannot be vaccinated for qualifying medical conditions, sincerely held religious beliefs, and other legally protected categories, may request an accommodation.

Benefits

Full time employees receive an above market total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

Flexible Working

At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where they’re based. We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants. As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company.

Please note: Samsara does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Samsara employees.

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