Job Description
As a UX Research Intern, you will work within a development team and collaborate with other designers across the Product Division to help us build and create simple solutions for the airline industry. The Product division is a collection of subject matter experts, engineers, product designers, and other leaders who build and improve the data infrastructure that powers flight shopping.
You Will:
- Support end-to-end generative and evaluative research studies, including the design, administration, and execution, across ATPCO’s product portfolio
- Gather knowledge about user needs through various channels and analyze existing data and product designs to identify research opportunities
- Attend moderated and unmoderated sessions and support the facilitation of focus groups or customer/user feedback sessions
- Interpret data from analytics, A/B testing, or multivariate testing
- Synthesize quantitative and qualitative data sources into actionable recommendations and present findings and recommendations to cross-functional partners, key stakeholders, and leadership when necessary
- Create deliverables in the form of engaging reports, journey maps, or other artifacts as needed
- Partner effectively with UX team members, product management, engineering, marketing, and commercial teams
- Work in an iterative design process and a lean or agile development process
The Ideal Candidate:
- Has an understanding of planning and executing different types of research and usability testing activities
- Familiar with the strengths and shortcomings of different research methods, including when and how to apply them during each product phase
- Comfortable conducting primary and secondary user research with an understanding of contemporary methodologies and best practices
- Strong analytical and synthesis skills with the ability to turn research results into product insights
- Ability to create compelling presentations and confidently convey insights through storytelling
- Strong design thinking mindset and an understanding of interaction design
- Prior work experience in UX research is a plus
- Actively pursuing a Bachelor's degree in Product Design, Human-Computer Interaction, Human Factors, Usability Engineering, Psychology, Computer Science, or a related field
Additional Information
ATPCO is the foundation of flight shopping, providing pricing and retailing data, tools, and services to 500+ airlines, global distribution systems, sales channels, and technology companies. ATPCO links the entire airline community together, collaborating to develop industry standards for airline distribution and end-to-end technology solutions. From shopping to settlement, ATPCO solutions work seamlessly across existing, new, and evolving technologies and methods. Airline-owned and reliably supporting air travel for more than 55 years, ATPCO is everywhere people buy flights.
We consider qualified applicants for employment without regard to race, gender, age, color, religion, national origin, citizenship status, marital status, disability, sexual orientation, protected military/veteran status, gender identity or expression, genetic information, marital status, medical condition, or any other legally protected factor.
