Job Summary
Do you have a passion for creating a more inclusive world through technology and building accessible digital experiences?
Porter Airlines is looking for a UX Research & Digitial Accessability Analyst with extensive experience with inclusive design and accessibility to join our growing digital team.
This role reports directly to the Director, Digital CX Solutions and supports design, development and quality assurance teams.
In this role, you will be a key member of building Porter’s digital accessibility program and advocate for the principles of accessibility and inclusive design throughout the product development lifecycle and educate, support and mentor others to build the skills and confidence to meet this goal.
This job is ideal for you if you are passionate about accessible design and you want to use your creativity, curiosity, and analytical thinking to make a measurable, positive impact on the airline user experience.
Who you are
- You are an empathetic researcher who is an advocate for end users.
- You are an accessibility technical subject matter expert for user interface experiences, proactively monitoring industry trends and best practices.
- You are a strategic communicator who tells compelling stories using data and qualitative research evidence.
- You are a team player who can work with designers, developers, QA analysts, business analysts, project managers, and business stakeholders.
Duties & Responsibilities
- Seek strategic opportunities for identifying and removing accessibility barriers to positively impact the user experience for users with disabilities and drive appropriate systemic changes
- Develop and continually evolve scalable accessibility processes and systemic frameworks for implementing, sustaining, and maturing digital accessibility across the organization
- Drive adoption of evolving accessibility standards and requirements
- Manage, lead and facilitate research studies utilizing appropriate methodologies
- Create test plans and moderate remote or in-person usability and accessibility testing
- Organize and catalog research insights
- Leverage insights gathered through participation in usability testing with people with disabilities to refine accessibility best practices and methodologies and influence usability testing practices.
- Turn data into actionable and convincing business and design recommendations and clearly communicate to stakeholders through written reports and presentations
- Collaborate with designers to create UX solutions based on research results
- Communicate professionally with stakeholders across the organization to continuously improve adoption, support, and understanding of digital accessibility practices
- Help build and enhance research and UX processes and methodologies through practice development and following industry trends
- Act as a resource for teams for best practice information on research methods, recruitment strategies and synthesis
- Analyze and improve research processes across teams
Behavioural Competencies
- Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
- Teamwork: Working collaboratively with others to achieve organizational goals.
- Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
- Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
- Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications
- Bachelor’s degree in Computer Science, Human-Computer Interaction, Psychology or a related field. A master’s degree is preferred
- Hands-on experience in conducting accessibility testing on websites to meet WCAG 2.0/2.1 level AA, including understanding of the Accessible Canada Act (ACA) and success criteria
- Expert understanding of disability related issues with respect to digital accessibility
- Proficiency in using assistive technologies like Jaws, NVDA and VoiceOver
- Expert understanding of usability and user interface design principles
- Knowledge of user-centric design, accessibility standards, trends, and requirements
- Knowledge of quantitative and qualitative research methods (survey, card sorting, tree testing, jobs-to-be-done, user interviews etc.)
- Must provide an online portfolio. Candidates unable to provide examples of their work will not be considered
Company Description
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.
