UX Research Coordinator

Northwestern Mutual has 160 years of history providing financial security to millions of people. Continuing that tradition means changing to meet the needs of our clients and financial advisors. We are a strong, innovative, and growing company that invests in people who care and make a positive impact. The Design team leads the way by creating human, simple, and engaging products to help people plan, track, and protect their financial goals.

What’s the Role?

The Research Coordinator’s role is to help the research practice operate more efficiently. They do this by handling the logistics to make research run smoothly so that researchers can focus on what they do best – conduct research.  Research Coordinator duties may include project and client management, creating and managing materials for research, participant recruitment and session scheduling, incentive management, tool and data management, etc.

What you'll be doing:

• Manage projects across the research organization. Including
• Preparing study materials and data collection tools for research sessions
• Scheduling planning, research, and report-out sessions for researchers
• Preparing data for analysis
• Creating and managing data repositories and handling records retention

• Coordinate research participant recruitment
• Identify and recruit research participants per researcher specifications
• Coordinate schedules of research participants, researchers, and stakeholders
• Manage incentives
• Manage lists of past and future research participants
• Manage software systems used for data collection and analysis
• Coordinating with Design Program Managers, Design Leads, and other stakeholders
• Work as part of the larger Design Operations team and may be called upon to do operational work for the broader design organization.

Bring Your Best! What this role needs:

• Bachelor’s degree, or equivalent
• Experience providing operational support to fast-paced research teams.
• Experience with research participant recruitment
• Demonstrated skills in increasing team efficiency.
• Strong communication and organizational skills with attention to the right details to ensure operations run smoothly
• An ability to anticipate and proactively solve logistical issues so your team knows they’ll never miss a beat when you’re coordinating their work.

Preferred experience & skills

• You will have approximately 2 years’ experience collaborating with research teams.
• You have worked in a highly regulated environment like healthcare or financial services.

Things that we value:

• Leadership:
• Solution and outcomes driven
• Leaning in and contributing
• Transparency and Willingness
• Passion for the craft
• A strong point of view with a healthy dose of humility
• A collaborative approach
• Willingness to both accept and give criticism
• Ability to navigate ambiguity successfully
• Willingness to do things differently and bounce back
• Growth Mindset
• Curious minds and an appetite for learning

Compensation Range:

Pay Range - Start:

$57,820.00

Pay Range - End:

$82,600.00

Please note that this is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please click here for additional information relating to location-based pay structures.

GROW YOUR CAREER WITH A BEST-IN-CLASS COMPANY THAT PUTS OUR CLIENT’S INTERESTS AT THE CENTER OF ALL WE DO. GET STARTED NOW!

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits.

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FIND YOUR FUTURE

We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.

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