UX Research Assistant

Resolver operates as a hybrid workforce where you can choose to work at home, in the office, or a mix of both. For this particular role, it would be great if you could come and hang out in real life once a week at our Toronto office!

About Resolver:

Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.

We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada’s Great Places to Work six years in a row!

What you’ll be doing:

As a UX Research Assistant, you will play a vital role in understanding the needs and behaviors of our users. You will work closely with our Product team (UX, Platform, and Apps) to understand the challenges our users are experiencing in accomplishing their goals and how we can best support them.

Research (40%)

Measures of success: All user research projects have the information and supports needed to be successful. Quality, actionable insights are being delivered from research studies

and contributing to our overall understanding of users and our roadmap.

• Assist in planning and executing user research studies, including usability testing, interviews, surveys, and field studies.
• Assist in data collection, analysis, and synthesis of findings.
• Collaborate with cross-functional teams such as Product, and Design, to deliver quality research findings.
• Present insights that both fuel ideation and evaluate designs.
• Seek to understand the subject matter and problems we're solving for our users and explore multiple approaches to solving them.
• Conduct literature reviews to inform new initiatives.

Documentation & Education (60%)

Measures of success: Research is accessible across the organization, findings are routinely presented, support for research best practices across the organization.

• Draft information architecture models, storyboards, and document user flows.
• Refine user models (e.g. personas, persona relationships, and journeys).
• Present research insights and regularly engage with partners, such as design, product management, engineering, marketing, services, and sales.
• Keep research organized and easily accessible to be used in future projects.
• Share insights and learnings with team.
• Act as a thought leader in the domain of research, while advocating for the people who use our product.

Qualifications & Education

• Bachelor’s degree in Computer Science, Human-Computer Interaction, Information Science, Digital Experience, UX Design, or a related field.
• 1+ years experience in UX research and/or researching enterprise products.
• A great portfolio demonstrating hands-on experience in UX research with examples of its influence on product development.
• A passion for understanding user behavior and improving digital experiences.
• Experience testing and validating design work.
• Curiosity and empathy; asking questions to help understand nuanced and difficult problems.
• Great attention to detail and well organized.
• Experience using user-testing tools, including remote card-sorting, and interview recording.
• An understanding of accessibility requirements.

What we’ll give you in return:

Resolver is one of Canada's Great Workplaces. Culture isn't just something we write about (although we do), we live our values and challenge each other to be our best selves. We invest in Resolverites who will grow with us. We have a comprehensive rewards package to show our team our appreciation for everything they do.

Health and Wellness Benefits: 100% paid by us for health, dental & vision from day one.

Professional development: we have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer a Career Development Program to help you identify and build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.

Vacation: it's open, which means we don't worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year.

Parental leave: Best-in-class top-up for new parents - 100% for 15 weeks new parents and a bonus 5 weeks for birth mothers.

RRSP: Matching up to 2.5%.

Flexibility & trust – While we are remote for now, we enable our team to create a work environment that will set them up for success. We hire adults and we trust you to manage your outcomes. Day-to-day, everyone is given the option to decide whether they want to work remote or in-office depending on the needs of their role.

In the Office – You will have access to snacks and beverages and in-office fun like ping pong, group lunches, karaoke & games. We provide lots of opportunity for team socials too, including the folks who are remote!

Interested?

If you want to work in a highly collaborative environment and are committed to making a difference, click here to get the process rolling.

We truly appreciate all interest and will happily reply to qualified candidates.

Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at careers@resolver.com.

 

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