UX Design Intern - Summer 2024 (Hybrid)

Company Summary Statement

As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.
Overview

As a User Experience (UX) Design Intern at PPL, you will work closely with our Employee Experience (EX) Design team to assist in the creation and refinement of user-centric digital solutions. This internship is tailored for college students (undergraduate or graduate students) who aspire to gain practical experience in the field of User Experience (UX) design. The EX Design Team creates empowering, easy-to-use, and accessible experiences for end users using a holistic approach to experience design, covering everything from product vision design direction to user-centered design solutions.

Our Mission

PPL Design creates meaningful and impactful interactions to ensure digital experiences provide value for our customers, employees, and stakeholders.

How we deliver value:

• Utilizing insights from business, product, tech, and supporting Design teams to prioritize user needs in designed solutions
• Enhancing efficiency, safety, and overall satisfaction for employees and customers by providing experiences that align with both user needs and stakeholder goals
• Reducing implementation time by providing well-documented deliverables and performing QA

Responsibilities

As a UX design intern, you will assist UX designers in any of the following activities:  

• Creating user-centered design solutions with UX flows, wireframes, concepts, prototypes, and high-fidelity mockups
• Evaluating and reporting on usability improvement opportunities through heuristic evaluation
• Guiding design direction through Product Vision Presentations
• Fostering collaboration and ideation through workshops and design sprint facilitation
• Ensuring brand alignment and accessibility with digital style guides
• Streamlining workflows with process documents
• Ensuring seamless implementation with concise developer documentation
• Upholding experience quality through Pre-production Design Quality Assurance (QA)  

Qualifications

Basic Qualifications

• Currently pursuing an undergraduate or graduate degree related to UX Design, Human-Computer Interaction, Graphic Design, or a related field.
• Will graduate from their academic program within 12 months of internship completion.
• Have a GPA of 3.0 or higher.  
• Basic familiarity with design tools (e.g., Figma, Miro, Adobe Creative Suite).
• Passion for understanding user needs and solving complex problems.
• Excellent communication skills, both written and verbal.
• Ability to work in a team environment and receive feedback constructively.

Preferred Qualifications

• Experience with design tools.
• Understanding of user experience research.
• Exposure to design systems.

Apply

Remote Work

The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.

Equal Employment Opportunity

Our company is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.

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