Description
You are a user experience analyst with a background in IT that enjoys making applications, services and processes simple. You are familiar with usability and user experience principles and can apply them to technical topics. You have experience conducting user research and usability studies. Areas such as cybersecurity, enterprise applications, infrastructure, and mobility, are familiar to you. As an individual contributor, you will work with a geographically dispersed team of IT project managers, service lifecycle managers, executives, UX designers and engineers to support the design of forms, applications, services, and systems.
Primary Responsibilities
- Focus on improving and growing the user experience function within CIO Services, including but not limited to developing templates, a methodology, personas, and processes.
- Implement and embed user experience into all IT projects and throughout the core of the CIO Services organization.
- Evaluate new and existing interfaces, forms and applications that support business processes, make recommendations and implement solutions to improve the user experience.
- Conduct usability studies, user research and testing on existing and new applications.
- Analyze user feedback and activity to iterate and enhance the user experience of IT products.
- Collaborate with designers, developers, and stakeholders with CIO Services and in other corporate functions to create user-friendly applications.
- Create thoughtful, targeted, effective written communication for high volume and high visibility survey sends, and recruiting efforts. Ensure that all sourcing and messaging is done in compliance with CIO Services, and with close coordination and buy-in from stakeholders.
- Recruit, screen, and schedule participants for research studies to test new features and products, ensuring exceptional sampling and participant quality.
- Design and develop wireframes using industry-standard tools.
- Enhance the reputation of CIO Services within Leidos by improving the quality of services and the way that employees interact and use IT.
Basic Qualifications
- Bachelor's degree with 0-1 year of prior relevant experience or internship with IT organization
- Experience with UX Design, Usability Analyst, User Researcher, or similar role
- Strong background of customer service and working with multi-functional teams
Preferred Qualifications
- User research
- Information Architecture
- Interaction Design
- Usability testing
- Content Strategy
- Wireframes
- Writing
- Communications
- MS Office
- Adobe Creative Suite
Pay Range:
Pay Range $46,800.00 - $72,000.00 - $97,200.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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