Company Profile:
Join one of the fastest growing companies in Canada and a seven-time Growth 500 ranked organization. LawDepot is the most advanced publisher of web-based do-it-yourself legal solutions. Using a unique step by step method, LawDepot simplifies the process of creating a customized legal document. LawDepot products cover all facets of the legal industry including: Estate Planning, Family Law, Real Estate, Business and Human Resources. Over ten million satisfied customers worldwide have trusted LawDepot to solve their legal needs. LawDepot attracts over two million monthly visitors and is one of the top 5000 largest websites in North America.
Position Overview:
LawDepot.com is currently expanding and looking to recruit a User Research Analyst in Edmonton, Alberta. Working in the Product UX Department, you will be responsible for conducting research and reporting on our users, our competitors, and the market as a whole. You will identify opportunities by running surveys, completing user and usability testing, providing user insights and thoroughly documenting trends in the industry. This is a full-time position, working 37.5 hours per week with opportunities in office or hybrid.
Primary Responsibilities:
- Design test plans, conduct user testing, and report key findings to inform product development and marketing strategy
- Plan and execute quantitative and qualitative research studies to get contextual feedback for product improvements
- Utilize research to help set strategy and plan projects by providing insight into products, competitors, and customers
- Use a variety of research methods to gain user insights into the motivations and behaviour of our current and prospective users
- Present and summarize research findings to all interested stakeholders
- Coach UX design team on research methodologies and best practices
- Identify new market opportunities and conduct thorough research on industry trends to support long term, sustainable growth
- Collaborate with cross-functional teams to integrate user research findings into product design and development processes
- Develop expertise and become the go-to authority in designated areas of market research
- Create and maintain comprehensive documentation of research methodologies, data collection processes, and analysis techniques to ensure consistency
Knowledge and Skill Requirements:
- Post-secondary education in Marketing, Psychology, Business, or any research related fields
- Strong analytical and critical thinking skills
- Experience in UX and UI specific research, usability studies, and moderated and unmoderated user tests
- Ability to translate business objectives into actionable research questions
- Experience pulling insights from various research reports to make UX recommendations
- Ability to gather data from various sources (internal and external) and find patterns/trends
- Strong communication and presentation skills
- Proficiency in Excel for conducting statistical analysis
- Experience converting complex data into digestible tables, graphs, and written reports
- Excellent planning, assessment, and organizational skills
- Ability to work independently on a variety of projects simultaneously
- Experience using competitive research tools (SEMRush, Google Analytics, Useberry, UserTesting.com, or similar) would be considered an asset
Why You Should Join the LawDepot Team:
- Excellent total compensation package
- Comprehensive health and dental benefits, plus an additional Health Care Spending Account
- Great work life balance (37.5 hour work weeks, flexible schedules, ability to bank hours)
- Three weeks paid vacation, plus bonus personal days
- Continuous learning opportunities, including LinkedIn Learning subscriptions and training budgets
- Company share plan
- Free catered lunches for the entire office
- Monthly social events for team members to enjoy (think axe throwing, rock climbing, board games, food trucks, trivia contests, and charitable activities)
- Casual work environment
- Personal offices for focused work and to have your individual space (plus collaborative workspaces for when you want to meet with the team)
- Free and easily accessible parking
- Southgate Mall, Whyte Ave, and Calgary Trail restaurants are only minutes away
- Hybrid working arrangements for that balance between getting work done at home and engaging with others in the office
How To Apply:
Please submit a resume and cover letter by email to career@lawdepot.ca or submit online via our Careers page at https://www.lawdepot.ca/career
We thank all applicants; however, only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Dental care
- Employee stock purchase plan
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care
- Work from home
Flexible Language Requirement:
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
