POSITION SUMMARY
As a professional level member of the Product Experience team with global corporate level responsibilities, the User Experience Researcher I will be accountable for clearly indicating what constitutes a positive user experience of new and existing products. Achieving this responsibility using research and data analysis tools to:
- Lead User Experience Reviews for new product development
- Provide assessments and fact-based guidance during new product development
- Understand positive and negative drivers of ratings/reviews of current and competitive products
- Design and execute custom research and provide clear and actionable insights
Responsibilities
POSITION PROFILE
- Key contributor in Global Product Development Process by providing key deliverables to the Technical Team Leader (TTL), Marketing and Program Management.
- Drivers of competitive product ratings/reviews
- Opportunities to improve current product already on the market
- Consumer Journey Mapping to understand strengths and weaknesses from user experience perspective
- Utilize design guidelines and standards to increase development speed and ensure optimal user experience
- User Experience (UX) reviews of sub systems, prototypes and engineering build units
- Usability study reports, including suggestions for how to improve product experience
- Post launch analysis to identify short and long term opportunities for improvement
- Provides data and insights to inform key decisions about product innovation and portfolio prioritization
- Provides regular interdepartmental oral presentations
- Participates in product design reviews and provides perspective on user experience
- Ensures appropriate testing has been completed to assess the design
- Ensures the project is ready to move into the next development phase.
- Manages product databases by:
- Ensuring input data is accurate
- Performing trend analysis
- Initiating actions for product improvements
- Maintaining new and existing products (ours and competitors)
Qualifications
REQUIRED CORE COMPETENCIES FOR PROFESSIONAL/TECHNICAL JOB FAMILY
- Functional/Technical Expertise
- Self-Management
- Delivers Results
- Continuous Improvement
- Learning Versatility
- Judgment and Decision Making
REQUIRED EXPERIENCE/EDUCATION
- Degree minimum: Bachelors Degree
- Specific concentration: Engineering, Design, Research or Cognitive Psychology
- Experience level: 0-2 years in User Experience Research
SPECIALIZED TRAINING/EDUCATION PREFERRED
- Usability or User Experience (UX) Certification preferred
- Proactive rather than reactive problem solution philosophy
- Good, self-motivated project management and time management skills
- Human Centered Design experience preferred
- Experience working in IoT/App development preferred
SKILLS REQUIRED
- Excellent verbal & written communications skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint or equivalent)
- Demonstrated data analysis capability
- Ability to keep perspective and understand what is best for the team/project
- Willing and able to travel to domestic and international locations
- Physical Requirements:
- The ability to occasionally lift to 50 pounds onto a counter
- The ability to use powered and hand tools to disassemble/reassemble a product
- The ability to distinguish subtle color variations (good color acuity)
