User Experience Intern (September 12 months)

IntroductionAt IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.‍Your Role and Responsibilities‍This position resides in Markham and Ottawa, ON and is a 12 month work term commencing in September 2024. It is mandatory that all applicants are enrolled in full-time studies at a post-secondary institution and returning to full-time studies upon completion of the work-term.

Role & Responsibilities:

• Perform data capture & analysis to draw conclusions on user behavior & identify patterns,
• Design & distribute surveys to capture user feedback,
• Apply critical thinking to spot & address anomalies,
• Propose innovative solutions that enhance the overall user experience of IBM Technology Zone,
• Perform duties as assigned by the User Experience Lead

Who You Are:

• A team player who is self-directed and can also work independently with minimal supervision,
• Have a passion for innovative ideas, coupled with the ability to understand technical concepts and assimilate different points of view,
• Possess strong active listening & communication skills to effectively articulate and represent users’ requirements,
• Extremely organized, with the ability to manage multiple projects with varying deadlines,
• Have adept problem-solving skills with ability to overcome obstacles & address problems in need of solutions,
• Have a basic understanding of UI Design principles and processes.

Required Technical and Professional Expertise

• Strong ability to perform independent research,
• Knowledge or experience building user journey maps to visualize users experience,
• Experience generating insights from data,
• Proficient with Microsoft Office suite,
• Knowledge of design thinking methodologies.
• Must be eligible to work 12 months starting in September

Preferred Technical and Professional Expertise

• Experience with workflow automation tools – Visio, Lucidchart, …
• Experience with project management software – Monday.com, Trello, …
• Experience with survey tools – SurveyMonkey, SurveyGizmo, Google Forms, …
• Registered in a formal co-op/internship program

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