User Experience Intern

Intern, User Experience

Country: United States of America

WHAT YOU WILL BE DOING

This position is for a 10-week Summer Internship. The User Experience Intern will work within the Santander User Experience Team to assist in the research, planning, designing, and execution of UX enhancements for websites and mobile apps supported by the Digital team and Marketing department. The UX Intern may also work to assist in designing, conducting, analyzing, and reporting on user-centered research and usability testing.

By the end of your internship, you should walk away with real-world experience and a solid case study or two for your UX portfolio.

The UX Team is looking for someone who is motivated in pursuing a career in User Experience and wants to get some real-world and on-the-job experience with a team that researches and designs experiences for millions of users. You are passionate about proactively identifying and solving problems for users. You are familiar with user-centered research & design principles and possess detailed research & design skills that can be applied across both web and mobile. You are interested in actively collaborating with a team, as well as working independently when necessary.

The UX Team at Santander is a part of the Marketing & Customer Experience department and is focused on defining and guiding the experience of our public site, digital sales, and digital authenticated channels through research, strategic design, & detailed design. Our designers and researchers work hard to understand our customers and deliver digital experiences that meet their needs.

Learn more about the nine principles that guide our work here at Santander - https://www.santander.com/en/stories/santander-design-manifesto-the-nine-principles-that-guide-our-designers-work

This 2023 Summer Internship is for undergraduate students who have an anticipated graduation date between December 2023 and May 2024.

This internship position is located in Miami, FL. Before applying, please keep in mind that our internship program does not offer any relocation assistance. To learn more about our summer internship program and the activities included, please visit https://www.santandercareers.com/students.

Essential Functions:

• Collaborate with designers, researchers, developers, and business team to create UX enhancements and concepts
• Research analytics and user-centric data to uncover insights and drive UX changes & enhancements
• Assist in planning and conducting user research studies, such as interviews, remote usability sessions, surveys,
  card sorts, etc.
• Facilitate ongoing research with note-taking and observation
• Assist with task analysis, voice of the customer analysis, heuristic evaluations, and related tasks
• Cross-team collaboration and contributing to multiple projects
• Create an environment of diversity, equity, and inclusion where all perspectives are valued, and all people are welcomed
• Perform additional administrative functions as needed

Qualifications:

• An undergraduate student with an expected graduation date between Fall 2023 - Spring 2024
• Major in User Experience, Human-Computer Interaction, Graphic Design, Psychology, Research, Computer Science, Finance, Marketing, or related field
• A cumulative GPA of 3.0 or above
• Prior UX internship experience is a plus
• Excellent written and verbal English language skills
• Ability to meet deadlines and provide critical analysis
• Ability to present work to stakeholders
• Familiar with design tools such as Sketch, Figma, or Adobe XD
• Familiar with usability testing methodologies and agile processes
• Proficient in Microsoft Office products
• A UX portfolio that showcases your research or design process desired
• Familiarity with writing HTML, CSS, and JavaScript is a plus
• Strong analytical and problem-solving skills
• Adaptability to work in a fast-paced market environment
• Solid professional and personal work ethic
• Ability to work independently on special projects
• Ability to work in an environment that supports employees from all backgrounds and fosters an environment of inclusion

Education: High school degree or equivalent; must be enrolled in an accredited university/college program to receive credit

Work Experience: 0-1 years

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent minimal physical effort such as sitting, standing and walking. Occassional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

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