User Experience Designer - Internal Tools

SUMMARY

There’s never been a more exciting time to join our growing Digital Marketing Services team here at Pella Corporation. Now’s your opportunity to make a direct impact to customer and internal stakeholder experience utilizing innovative ideas and technology. As a part of our digital strategy, we are focused on creating intuitive, well-designed, high value digital experiences that respond to the needs of our customers and internal stakeholders. The User Experience (UX) Designer is a vital position to the team working with Pella Corporation’s internal products and customer-facing websites. As a User Experience Designer, you will be responsible for producing UX and design deliverables for Pella Corporation’s digital experience. The ideal candidate will have a creative, strategic, and analytical mindset to match user goals to business requirements. In addition, you will be expected to use data to produce insights and recommendations for a better user experience. This position requires cross-functional collaboration, an aptitude to learn, and the ability to work independently. In addition, the right candidate must be a self-motivated initiative taker.

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ESSENTIAL DUTIES AND RESPONSIBILITIES

• Define information architecture updates for Pella’s internal properties

• You will be the owner of the development of great user experience for our internal customers and have an end to end ownership of the internal tools product design

• Create wireframes, user flows, and other UX deliverables as needed

• Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces.

• Lead user experience projects based on business goals and analytical insights

• Design UI elements and define interaction design for internal properties

• Utilize and contribute to Pella’s UX and UI libraries

• Work with the design, development, program management and business segment teams to ensure business goals translate to best-in-class user experiences

• Ability to focus as much on communication and facilitation skills as you do on design capabilities to explain the logic behind their functional and visual choices

• Conduct and participate in user research with direct access to internal users

• Partner with the analytics team to coordinate user experience, optimization and personalization tests, incorporating the learnings into the design efforts

• Serve as brand steward ensuring consistent user and brand experience leveraging style guides, best practices and standards

• Stay up-to-date with the latest capabilities of browsers, mobile phones (both iOS and Android) and trends in the UX design community

• Other related duties as assigned

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SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Solid portfolio of web and mobile interface designs with your role on each clearly defined

• Proficient in Figma

• A strong curiosity and interest in solving complex problems

• Demonstrated adherence to a digital creative process and the time and resources required to produce quality work on time and within specifications of the project

• Exceptional design and concept development skills, attention to detail and organizational skills

• Excellent oral, written and presentation skills with the ability to clearly communicate ideas through wireframes, user flows, mockups, briefs, sketches, etc.

• Ability to quickly experiment, test and iterate user interface concepts

• Experience working with graphic designers and developers to see your vision through execution

• Ability to multitask projects with competing priorities in a fast-paced, evolving environment

• Experience with creating prototypes with Figma or equivalent.

• Experience leading and/or facilitating usability studies and focus groups

• Experience using online, remote user testing tools

• Working knowledge of HTML/JS/CSS is a plus!

• Working knowledge of A/B optimization testing

EDUCATION and/or EXPERIENCE

• 2+ years of experience in product, web, mobile, and/or graphic design
• Experience working in agile team environments
• Bachelor’s degree preferred

LANGUAGE SKILLS

Ability to write reports, business correspondence and procedure manuals.

Ability to effectively present information and respond to questions from groups of managers, peers, clients, customers.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations and ability to transfer and apply the concepts and techniques covered in a practical business situation.

MATHEMATICAL SKILL

Understands and can apply mathematical concepts to summarize and analyze sets of data. Is capable of calculating discounts, interest, commissions, proportions, percentages, averages, medians and other basic statistical formulas. Ability to apply concepts of basic algebra.

REASONING ABILITY

Ability to solve practical problems. Possesses and uses both a structured and an intuitive approach to problem solving.

Ability to deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to recognize and investigate inconsistent data sets.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS

Strong analytical skills are necessary.

Excel, Word, Power Point experience required.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

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