User Experience Consultant

Position: UX Design Consultant

Location: Toronto-based firm

Job Type: Full-time

Salary: $90,000 – $125,000

Our Firm - things we do.

The Return on Disability Group is a data-driven consulting boutique that helps companies and government entities unlock the economic potential of the disability market – a population of 1.85 billion people globally – as both talent and consumers. We leverage insights from disability to help clients adjust their products, customer experience, and employee experience while complying with domestic and international regulations. We partner with our clients to embed insights and models into their design process for scale and continuous improvement. Rooted in concepts of Quality, our rigorous independent research process and design advisory products focus on growing revenue and reducing costs, delivering delight to consumers and employees.

Our vision is to delight the disability market – the #1 emerging market globally.

What will your typical day look like?

Every day will be unique, but you can expect to be a:

• Content creator: Create client-centric deliverables with RoD Group teams while holding a broad level of understanding of our client(s). These deliverables are related to experience design and design research to help our clients delight their customers and employees. Create and deliver materials including PowerPoint presentations, reports, and client meetings.
• UX/CX research and design: Your fluency in experience design techniques and methods helps lead our clients to design delight for all customers and employees.
• Project manager: Client engagements are a series of deliverable milestone. You guide and advise our clients through the project steps – listening and adjusting along the way.
• Relationship connector: Knowledge of client management, relationship building and developing trust leading to increased opportunities for/with new and existing clients. Grounded in, and willing to learn, the process of consultative sales.
• Quality focus: Protect The Return on Disability Group brand by meeting or exceeding quality and risk management standards.
• Delighting our client(s): develop a network within The Return on Disability Group team and build a delightful experience for clients over the lifetime of the relationship.
• Deliver differentiated client experiences: manage initiatives to enable risk sharing and shared learning opportunities for our global clients across industries (events, publications, workshops/labs)

About The Team

Join a group of high-performing, dynamic, driven, and fun individuals working together to bring breakthrough insights and design outcomes to our clients. We connect virtually and in-person to share experiences and ideas which have proven to address our client’s top priorities and meeting core business demands. Our team is enthusiastic about bringing the best out of each other, driving results, leading the world in leveraging insights from disability for our clients, and developing trust from our unique expertise in an emerging market.

Enough about us, we want to learn about you

The successful candidate will be excited by the entrepreneurial challenge of growing an emerging business and the intellectual challenge of delivering world-class original content in a Quality-driven environment. We are looking for someone who gets excited about the opportunity to join a rapidly growing company and help us build trust-led relationships with our clients. You are initiative-taking and eager to capitalize on the opportunity that growing company represents.

You are someone with:

• Bachelor's degree or equivalent design-focused diploma(s) and 2 to 3+ years of professional services experience as a consultant with a focus in design thinking, customer journey mapping, and systems mapping.
• Project management experience and facilitation skills serving large private/public sector clients.
• Proven experience in creating and developing high quality decks and other materials that deliver world-class insights to clients – with a flair for explaining complexity in simple/robust terms.
• Success in playing a role within an account team framework and the ability to influence cross-functional teams in favour of client relationships – you delight clients.
• Fluency in French is an asset.
• Lived experience with disability is an asset.

We are a team who seeks continuous learning, gains insight through listening, thrives on evolving and developing new capabilities. Wherever you are in your career, our goal is you at your best.

Our guiding principle: The Return on Disability Group informs and equips clients to deliver delight.

Apply to: Jenn Donovan, Email: jenn@rod-group.com; The Return on Disability Group Inc; D(if) Labs 130 Queens Quay East, 620W, Toronto, Ontario M5A 0P6; web: www.rod-group.com, www.dif-labs.com

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