Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

Kitchener (ON), Canada

Usability Analyst

Sonova is a global leader in innovative hearing solutions: from personal audio devices and wireless communication systems to audiological care services, hearing aids and cochlear implants. We operate through four businesses – Hearing Instruments, Audiological Care, Consumer Hearing and Cochlear Implants – and the core brands Phonak, Unitron, AudioNova, Sennheiser (under license) and Advanced Bionics as well as recognized regional brands. At Sonova we create sense by bringing sound to life

Sonova has more than 17,000 committed employees in over 100 countries, all of whom contribute to something greater than themselves – they transform lives. Join our mission and become part of our team! Apply now for the following position: Usability Analyst

Overview: As a Usability Analyst, you will ensure compliance of user centered design activities according to regulations (e.g., IEC, FDA Guidance) on a system and product level and providing required documentation.

What you’ll do:

• Assist projects on a process level (SOP) to fulfil the regulatory required tasks regarding usability
• Plan, conduct and document regulatory required usability activities (e.g., summative usability evaluation)
• Examine existing software products and identify usability issues
• Plan and execute qualitative user research studies such as contextual inquiries, user interviews, focus groups or stakeholder workshops
• Perform usability risk assessment
• Responsible for seamless integration of UCD (User Centered Design) process output into technical documentation (e.g., review of specifications, alignment with user interaction standards)
• Analyze and report outcome of studies and present results to upper management

What you bring to the team:

• Bachelors or masters in a UX-related subject (computer science, information systems, graphic design, UI design)
• Some experience working as a usability analyst, user experience researcher, user experience designer, interaction designer (or similar role)
• Experience with medical companies or companies in similar fields
• User centred design know-how (hardware or software)
• Know-how in usability evaluations for software and hardware solutions
• experience using Microsoft Office, Usability testing and prototyping tools (e.g., Morae, Axure)

What makes us a great place to work for:

• Exciting and challenging work environment

• Collaborative culture
• Opportunities for continuous self-improvement
• Opportunities for flexible hybrid model work environment
• A company that values diversity and inclusion
• Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
• Mentorship program and career development plans
• We change lives through our products and services – help us make a difference!

Sonova Canada has been recognized by HRD Canada as one of Best Places to Work 2023.

Take a look at how you can Create Sense with us!

Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you!

We love to work with great people and strongly believe that a diverse team makes us better.  We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

We thank all applicants in advance; however only individuals selected for an interview will be contacted.  All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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