Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

UX Researcher

At Sprinklr, we strive to celebrate our users in everything we do. We are seeking a UX Researcher with a passion for understanding user needs and motivations, as well as the ability to empathize with people from all roles, industries and backgrounds. The ideal candidate understands that technology interactions can affect our work day, personal life and overall happiness. Thus, they will be an enthusiastic, fearless advocate for our Sprinklr users by converting their needs and desires into actionable insights and impactful solutions.

The Sprinklr Design team is tasked with designing the world’s most loved enterprise software. Find out more about what we do at https://sprinklr.design/

Responsibilities:

• Collaborate with designers, product owners, engineers and fellow researchers to prioritize research needs and opportunities in a fast-paced environment
• Host and facilitate research sessions with Sprinklr’s rich user base, including all role levels, industries and geographical regions
• Develop strong understanding of Sprinklr user personas, workflows and behaviors to represent users throughout design process
• Analyze and distill user feedback into actionable insights to inform product and design decisions
• Identify, implement and iterate new research methodologies as Sprinklr’s UX Research operations continue to evolve

Qualifications:

• Bachelor’s Degree in Psychology, Sociology, Human-Computer Interaction, Information Science, Design or related field
• ~2 years UX Research/Design or relevant industry experience
• In-depth knowledge of UX Research + Design principles and methodologies
• Strong written and verbal communication skills, including confidence corresponding with senior stakeholders and high-profile customers
• Ability to work in fast-paced, ambiguous environments against software release timelines
• Ability to collaborate and build relationships with fellow team members and stakeholders
• Curious, empathetic mindset, including intuition to ask effective questions to receive actionable feedback
• Strong problem-solving and critical thinking skills

You embody the Sprinklr Way culture:

• You are nice. Empathy is your strength, people like to be around you. You are kind, engaging, energetic, and it shows in your customer and peer interactions.
• You display a Growth Mindset. You possess a curious approach to life, and to your work. You embrace continuous learning as a daily practice; you stay current on the new features of the Sprinklr platform.
• You display Perseverance and genuinely passionately care about Sprinklr’s customers.
• You never ever ever give up on the potential opportunity.
• You are fearless. You keep pace with our fast-moving markets and technologies.

Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by filling out this form, and we will reach out to you. If you have additional questions, please contact accommodations@sprinklr.com.

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