Summer 2024 Experience Design Internship – Cleveland, OH or Remote - Key Design Studio

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

Summer 2024 Experience Design Internship – Cleveland, OH or Remote

Key Design Studio

If you are interested in more than one KeyBank Internship opportunity, please consider applying for your top 3 internship roles within 12 months to ensure you are not duplicating efforts and obtaining the best candidate experience.

Application Deadline: NOVEMBER 1, 2023

Program Duration: MAY 29, 2024 – AUGUST 9, 2024

What does our Internship Program offer?

Key’s Enterprise Internship is a 10.5-week program that provides meaningful work that matters, offers feedback and coaching, and creates engaging events and conversations that will spark excitement and interest in bringing one’s full-time career to Key post college.

Interns are involved in a host of line of business specific projects that directly impact and benefit Key’s business and strategic pillars. The program includes networking with Key teammates across all levels of the organization, a series of Learning Labs where internal and external speakers provide insight on Key’s competitive landscape, financial wellness, and professional development best practices, and an assigned mentor who shares knowledge, experience, and advice.

Design Studio

Key Design Studio is bringing a user-centered design sensibility to business partners within KeyBank’s Consumer, Commercial, and Enterprise segments. We approach Key’s most challenging problems using our 5-step framework of Discovery, Analysis, Ideation, Prototyping and Testing to deliver solutions and create impact that is human-centered, data-informed, and results-driven.

About the Design Studio Internship Program

For this role, we are seeking a thoughtful and creative individual who has a passion for design and understands design thinking—the methodology and purpose around intentional design and human-centered project work. This person should have a desire to learn new skills and methods and have an interest in problems and opportunities specific to the financial sector. The internship role consists of hands-on experience working for an internal change agency within a dynamic, fast-paced, corporate environment.

Students from a diversity of design disciplines are encouraged to apply.

The successful candidate will be a knowledgeable evangelist for human-centered design and creative processes. They will gain experience designing, ideating, conducting research with users, researching broader competitive and economic trends, assisting in facilitating workshops, mapping complex systems using design thinking methods, and assisting with the creation of design deliverables for clients.

Job Responsibilities

• Able to execute design and research tasks in collaboration with Design and Strategy team colleagues
• Apply visual design experience to develop design thinking workshop materials
• Create conceptual and directional design solutions across multiple channels and touchpoints
• Display comfortability giving and receiving feedback
• Support research activities such as interviewing, note-taking, and synthesizing insights and findings
• Use Key Design Studio’s 5-step process to assist in creating and facilitating design workshops and creative explorations
• Collaborate with cross-functional leaders to identify any additional strategic and design thinking exploration work that may be needed

Qualifications

• Graduating with a four-year degree or graduate degree by May 2025
• Strong design thinking, visual design, storytelling and problem-solving skills represented in an online portfolio showcase or pdf
• Software experience using tools such as Adobe Creative Suite, Figma, Miro, UserZoom, Monday.com, and others
• UX/digital design experience using UX tools to create journey maps, user personas, service blueprints, mock-ups, prototypes, etc. that communicate design ideas and interactions
• Demonstrated user empathy and advocacy
• Design strategy experience using a variety of UX research methods (qualitative and quantitative) with demonstrated influence of user research/feedback in design decisions
• An ability to visualize research findings as diagrams, visual frameworks, and designs to help clients understand concepts in new ways
• An ability to articulate accessibility considerations throughout design ideation and execution
• A willingness to learn new things and take on new challenges
• A blue-sky mindset anchored in a desire to design for impact and achieving business goals
• Collaboratively focused and able to work with a diverse group of stakeholders across design and business functions
• Comfortable, confident contributor in team settings
• Professional demeanor with a strategic mindset and humility when working with non-design stakeholders

Compensation and Benefits

This position is eligible to earn an hourly rate of $25 per hour. Compensation also includes a $2,000 Summer Internship Sign-on Bonus.

KeyBank’s Campus Program Internship and Analyst positions are not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

HR_Compliance@keybank.com

.

COMPENSATION AND BENEFITS

This position is eligible to earn an hourly rate of $25 per hour. Compensation also includes a $2,000 Summer Internship Sign-on Bonus.

Please clickherefor a list of benefits for which this position is eligible.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailingHR_Compliance@keybank.com

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