We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What you’ll be doing
At Simplii Financial, we provide personalized, simple, yet flexible digital experiences for our clients, and accelerate revenue growth for OUR bank. Imagine a role where you are responsible for building banking experiences for a digital bank! You will be a part of the Simplii Digital Strategy and Client Experience team within Simplii Financial. In this role you'll use a variety of user research techniques in collaboration with other members of the User Research Team, UX Designers and Product Owners to help improve Simplii’s existing products. Furthermore, you will assist in recording and summarizing research findings and presenting the analysis in compelling formats that are easy to understand and action.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.
Important information
- You are enrolled in a degree in Psychology, Sociology, Cognitive Science, UX Design, Interaction Design, Anthropology, or a related field, with a graduation date of December 2025 or later.
- Please include your resume (no more than 2 pages), a cover letter (no more than 1 page), and your most recent unofficial transcript with your application. These should all be uploaded into the Resume section of your application
- Work Location: Toronto.
- Duration of Work Term: 12 months (January 2025 – December 2025).
- Please note, applications are reviewed on a rolling basis. We recommend you apply as soon as possible.
How you’ll succeed
- User Research and Testing- Assist and perform generative, evaluative and causal user research using a variety of methods in collaboration with other user researchers (one-on-one interviews, surveys, usability testing, card sorting, analytics analysis).
- Data Analysis, Interpretation and Presentation - Help analyze qualitative interview data using coding and quantitative survey results using statistical methods to surface recommendations. You will help in the planning, execution, analysis and presentation of studies to various stakeholders.
- Empathy Building - Interpret research findings and explain them in a way that's easy to understand to help build empathy.
- Communication - Strong verbal and written communication skills will be put to use to allow successful collaboration while working remotely in a team.
- Time Management - Opportunity to help manage multiple concurrent objectives, project, groups and activities, while prioritizing and allocating time effectively.
Who you are
- You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.
- You can demonstrate experience in or knowledge of Excel and surveying methods. Any knowledge of using a UX platform such as Figma, Maze, User Interviews or Survey Monkey would be considered an asset.
- You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
- You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
- You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
- Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
- We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
*Subject to program terms and conditions
What you need to know
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
- We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Expected End Date
2025-12-19
Job Location
Toronto-161 Bay St., 4th
Employment Type
Temporary (Fixed Term)
Weekly Hours
37.5
Skills
Communication, Critical Thinking, Decision Making, Figma, Interaction Design, Oral Communications, Teamwork, Time Management, User Experience (UX), User Experience (UX) Design, User Research, Written Communication
