SAP iXp Intern - Technical Writer / UX Writer

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP

1. Culture of collaboration: Meet with mentors, make new friends across the globe, and create a thriving personal network.

2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.

3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

What you’ll do:

Position title: SAP iXp Intern - Content Designer/Technical Writer

Location: Newport Beach, CA - Pacific Time Zone

Working hours: 20 - 40 hours/ week

Expected start date to end date: July 2023

We are looking for an ambitious dual-role Content Designer/Technical Writer Intern to join our team! As a Content Designer/Technical Writer, you will be fully embedded in a UX and Product team.

Responsibilities:

• 
  Assist the technical writers on the team to write documentation for SAP’s software products. Our documentation includes developer guides, installation guides, user guides, API documentation, translation review, UX/UI copy, and online help.
• Work closely with professional writers, product managers, UX designers, and software developers to gain a real understanding of software documentation.
• Collaborate with UX designers to define, test, and iterate on UI copy across a variety of touchpoints and areas in the customer experience.
• Help teammates manage and prioritize consistency and ideation by maintaining content design-related documentation.
• Assist and facilitate user research sessions to test and validate that our design and copy choices are working and resonating well with our users.
• Help senior team members with ad hoc UX-related side projects as needed

We offer a comprehensive training plan, including business knowledge, SAP’s software, documentation tools, writing skills, and SAP’s house style.

What you bring:

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• 
  Pursuing or a recent graduate of a college degree program of 6 months or less
• Excellent writing, communication, and interpersonal skills
• Knowledge of Microsoft Office
• Attention to detail and ability to meet deadlines – keen on consistency
• Reliability and open mindset with strong team working skills
• Must be comfortable with fast pace and ambiguity
• Passionate about understanding our customers and being able to speak to customers the way they would like to be spoken to
• Be able to take initiative and follow up with stakeholders regularly as needed
• Help maintain a consistent voice and tone
• Excited to collaborate across the organization to make customers have clear, accurate, accessible information on how to use our products and integrate it into their business practices
• Fast learner
• Please include a few writing samples with your application

Additional assets and nice to haves:

• 
  Basic knowledge of technical writing principles and practices
• Experience with design tools such as Figma or Sketch
• Basic knowledge of DITA CCMS
• Previous internship experience

Meet your team:

You’ll be part of a team where you will help build the next-level consumer packaged goods industry SAP products. You will get to see first-hand how UX Writing can really impact designs. Come join us to learn how we incorporate the best UX writing practices into technical writing!

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the hourly base salary rate range applicable for the posted role. The targeted range for this position is 15-62 USD. The actual amount to be offered to the successful candidates will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. SAP offers limited benefits for employees hired into hourly or like roles subject to appliable plan/policy terms. A summary of benefits and eligibility requirements can be found by clicking this link: SAP North America Benefits.

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