Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Purpose
As part of the Global Product Design Organization, the UX Research intern plays a key role in shaping the user experience by driving research to provide user insights that will inform product design and strategy. Researchers collaborate with designers, technical writers, and product stakeholders to understand business and research goals, conduct high quality research, and present findings. We strive to learn and understand our users’ needs and behaviors to help create useful, usable, and engaging products and features.
Essential Duties
- Understand and translate business requirements into research
- Contribute to the creation of user research test plans and protocols with appropriate research methods
- Opportunity to support other researchers and participate in qualitative research methods
- Collect and analyze user needs and behaviors via primary and secondary research (i.e. user interviews, surveys, analytics, usability testing, remote testing)
- Leverage analytics tools (Pendo, Google Analytics, Data Studio) and quantitative techniques (benchmarking, survey design, data collection and visualization, descriptive statistics) to measure UX goals and metrics, determine opportunities, and support product decision-making
- Share research findings and recommendations to diverse audiences through written reports and oral presentations
- Create personas, user journeys, and flows to better understand our end users and communicate that understanding to our product teams
- Work with designers, product managers, developers to prioritize research findings in a fast-paced environment
- Contribute to the growth of the GP design team
- Keep abreast of industry and user experience trends, and best practices and promote research within the team
- Drive and deliver an independent project related to our business needs
Required Qualifications
- Active enrollment in or recent completion of a Bachelor's or Master’s degree in UX, Anthropology, Human Computer Interaction (HCI), Human Factors, Sociology, Psychology, Information Sciences, Economics, or related field or practical experience
- Completion of a research methods course
- Familiarity with analytics tools (i.e. Pendo, Google Analytics, Data Studio, LogRocket)
- Familiarity with remote research tools (i.e. Userzoom Go, UserTesting, SurveyMonkey)
- Team player with strong communication, collaboration and time management skills
Preferred Qualifications
- Experience using analytics tools (i.e. Pendo, Google Analytics, Data Studio, LogRocket)
- Experience cleaning and manipulating data in Excel and/or Google Sheets (i.e. VLookups, Pivot Tables)
Competencies
- Strong ability to empathize with customers
- Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product life cycle
- Knowledgeable and have a deep understanding of the user-centered design process
- Excellent visual, written, and oral communication and presentation skills
- Self-starter who takes initiative
- Ability to quickly understand and learn in a fast-paced environment
- A strong eye for detail, initiative and committed to delivering high quality work independently or as part of a team
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
