Product Designer
at Pacific Smoke International Inc.
Hybrid (1 day on-site)
Do you believe that a company’s success depends on its people? If so, PSI is the place for you! PSI is nothing without the people who build, design, and support it. We’re looking for Product Designer to join our scaling organization.
At Pacific Smoke International, our mission is to help people quit smoking by providing safer alternatives to traditional cigarettes. As the leading distributor of electronic vaporizers and award-winning vaping products in Canada, we've made significant progress since our founding in 2013. However, we have much more to accomplish for our customers, and we're looking for a culturally aligned Product Designer to join our dynamic team located in Markham.
What’s important to us:
We are seeking to attract individuals who share and demonstrate our core values: Judgement, Curiosity, Agility, Results, Accountability, Teamwork .
In this role, you will report directly to the Web Team Lead and play a vital role in aiding and supporting the B2B and DTC websites. Your primary responsibilities will include improving web apps and enhancing digital marketing space for PSI.
The Product Designer will:
Design the creation and improvement of digital functions throughout the stages of research, ideation, user journey, and overseeing development.- Create Figma UI/UX templates from low to high fidelity designs that include site structure, flows, and wireframes.
- Seek qualitative and quantitative information via existing data, market visits, cross-functional meetings, surveys, and user research to validate the purchasing journey, hypothesis, assumptions, and improvements.
- Oversee the development cycle from aligning the scope of work, validating staging prototypes, to live launch.
- Propose middle-ground solutions between stakeholders and development capabilities. Achieving this will involve out-the-box thinking design processes and internal business acumen.
- Use of judgment to balance the trade-offs between design, feature options, development complexity, speed, cost and KPI’s.
- Consult with development agencies to ensure data points pertinent to the function(s) maps smoothly between our ERP systems, B2B/DTC websites, web apps, SEO, and digital tools.
- Set User Acceptance Tests for our development agencies and internal Web Team to test the robustness of functions in staging. Document all errors and frequency to ensure the agencies solves the issues before live launch.
- Improve design thinking and agile methodology throughout the organization by continuously learning the latest trends. In addition, act as a customer advocate to ensure our functions/platforms provide top-notch experiences and conversion rates.
- Update and train the Web Team with the latest Standard Operating Procedures to utilize our digital functions with best practices.
- Examples of implementing digital functions/platforms are loyalty programs, subscriptions, compound promotions, rebates, credits, pricing matrices, cart rules, payment methods, dashboards, segmentation (i.e. distributors, retailers, franchises, convenience stores, mom-and-pop shops, regions, major and VIP accounts), email automation, Google Analytics, heat mapping, web apps, upselling/cross-selling, and cart abandonment tools.
To be successful you should have:
University Degree or College Diploma in E-commerce/Web Programming.- University Degree or College Diploma in User Experience.
- At least 1 year of product design experience.
- At least 2 years of solid UI/UX experience (a portfolio is required to apply).
- Proficient using Figma or equivalent along with Photoshop competency to mock up low-to-high fidelity templates.
- Proficient in Office 365, in particular Excel, Powerpoint and Outlook.
- Proficient in HTML, CSS and pseudo-coding is an asset.
- Experience with Magento and Shopify CMS platforms are all assets.
- Judgment skills to identify root problems rather than what the user is expressing.
- A highly analytical individual who breaks down ambiguous challenges into low-level steps with minimal guidance.
- An advocate and master of agile methodology.
- Must be able to communicate effectively and constructively to management, cross-functional departments, peers, and end users.
- A collaborative team player who thrives on creating rapid prototypes to live launches.
- Verbal and written fluency in English is required.
What you can expect from Pacific Smoke International:
At our company, we strive to provide our team members with the best possible support. Here is an overview of the current benefits and perks we offer:
A total compensation package that includes group benefits program starting from day 1 of joining and year-end performance bonus- Ongoing learning and development opportunities to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential
- Tuition Reimbursement
- Three weeks of Vacation
- Awards for top performers and employee tenure
- A unique opportunity to build, grow and leave your impact on a US$25-billion industry
- To work with a group of people who are humble, supportive, and care about our customers
- Product at distributor pricing to all employees
- Company events
- EAP (Employee Assistance Program) Program
If you are a results-driven, self-motivated individual who thrives in a collaborative and fast-paced environment, we invite you to join our team at PSI. You will have the opportunity to make a meaningful difference in the lives of people nationwide while working in an inclusive and supportive environment.
Thank you to all the applicants who have shown interest in this position. We appreciate the time and effort you have taken to apply.
While we carefully review every application we receive, we regret to inform you that only the candidates who are being considered for further evaluation will be contacted.
Pacific Smoke international is an equal opportunity employer and encourages all qualified candidates to apply. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we are committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process.
