Product Designer (AI Agent)

Are you ready to redefine the future of work with cutting-edge AI? At Cresta, we're on a groundbreaking mission to supercharge the effectiveness of knowledge workers, making them 100x more productive, 10x faster, and 10x better.

Imagine transforming Call Center operations with our real-time agent assist product and harnessing the power of AI with our comprehensive suite of post-call analytics and coaching tools. Born from the prestigious Stanford AI lab, Cresta was co-founded by visionary Sebastian Thrun, the genius behind Google-X, Waymo, Udacity, and more. Our company is now driven by Ping Wu, the co-founder of Google Contact Center AI and the Vertex AI platform and Tim Shi (co-founder), an early member of Open AI.

Our world-class team comprises AI and ML experts, dynamic go-to-market leaders, and top-tier investors and advisors from Andreessen Horowitz, Greylock Partners, Sequoia Capital, and former AT&T CEO John Donovan. With an impressive roster of clients like Intuit, Porsche, and Verizon, and accolades from Business Insider, Forbes, and Gartner, Cresta is a startup that's capturing the world's attention. We’re also recognized on the Forbes AI50 in 2024!

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

We seek driven designers to shape the future of AI Agent products at Cresta. Whether it's automating entire contact center conversations, performing tasks on behalf of agents, or coaching human agents to enhance their performance, you will play a crucial role. Your responsibilities will include designing the end-user experiences and the tools and workflows that enable these experiences.

As a designer at Cresta, you are at the forefront of a technological breakthrough with LLM and Generative AI. This unique position allows you to transform how people interact with AI meaningfully. You will own the end-to-end process, including product design, user research, and visual design elements, to create world-class experiences.

Responsibilities:

• You’ll generate novel UX ideas for AI Agents, considering the needs of various user personas.
• You’ll think through user and business problems, propose reasonable solutions, create detailed mockups, prototype to explore further and work with engineers to build them.
• You're actively involved in defining product strategy and feature requirements.
• You'll constantly talk to our customers from contact centers - gathering insights into user pain points before and during the development process, and validating features to improve usability.
• You’ll collaborate closely with Engineers, PMs, ML experts, Customer Success, and Sales.
• You’ll be the design advocate and push for the highest quality of the polish.
• You’ll constantly identify areas of opportunities and future work for the products.
• You’ll have good judgment of when to ship: perfect is the enemy of good.

Qualifications We Value:

• Bachelor's degree or equivalent in UX Design, HCI, or a related field.
• Experience with designing AI Agents, Virtual Agents, or Conversational AI.
• Experience with enterprise SaaS customers, contact centers, and data visualization.
• Strong portfolio showcasing elegant design solutions for complex SaaS applications.
• Proficiency in design tools such as Figma, with the ability to create interactive prototypes. Front-end development experience is a bonus.
• Strong at product thinking + a blend of UX disciplines (interaction design, prototyping, visual design, and user research).
• Have a deep curiosity about the underlying tech of our products.

Perks & Benefits:

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
• Paid parental leave to support you and your family
• Monthly Health & Wellness allowance
• Work from home office stipend to help you succeed in a remote environment
• Lunch reimbursement for in-office employees
• PTO: 3 weeks in Canada

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.