Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Collaboration:

Work with design leads and depend a lot on your peers; what's happening across products to maximize things & deliver on time.

Collaborate with peers and products as well to make the products look better on different verticals.

Collaborate closely with the research and data team to understand user behaviors and transform them to actionable insights, to help improve the usability of the existing products.

Transform user insights and ideas to design flows followed by high fidelity designs and prototypes adhering to our design system.

Craftsman

Give attention to your craft, supposedly doing the role of a craftsman: ownership, and dedication towards everything you work on being crafted well.

Establish a strong process for innovative, and divergent exploration, while maintaining the highest levels of creative execution.

Product Delivery & Adoption:

• Close the loop: look at the start of the problem to what has been the adoption like.
• Collaborate on growth design of the product.
• Close the loop towards the end and evaluate how our KPIs perform and then reiterate.
• Validate designs with users through an iterative user research and testing framework during all the stages of product development.

Who You Are & What Makes You Qualified?

Product Know-How:

• You understand design requirements based on information from internal teams and user research
• You identify opportunities in new product improvements.
• You stay up-to-date on current industry trends and markets to analyze how a new product satisfies the needs and consumer preferences.
• You present product design ideas to cross-functional teams and senior leadership

Creativity & Passion:

• Creativity & Passion: You enjoy creating and working on the new products by understanding its vision and capabilities.
• You build designs passionately, genuinely for the customers by bringing in an out-of-the-box approach.
• You have a genuine interest in product delivery and have an empathy towards end users.

Self-starter:

• You have the ability to coordinate with other design team members to ensure consistent and accurate communication.
• You work closely with engineers to suggest improvements for products.
• You coordinate with designers to ensure accurate communication and efficiency in the design phase

Other key attributes include:

• You modify and revise existing designs to meet changing customer preferences.
• You employ design concepts into functional prototypes.
• You know how to bring order to chaos while working cross-functionally with teams.
• You are able to juggle with work as this role would demand you to multitask and be able to understand prioritise
• You build trusted relationships

You embody the Sprinklr Way culture:

• You are nice. Empathy is your strength, people like to be around you. You are kind, engaging, energetic, and it shows in your customer and peer interactions.
• You display a Growth Mindset. You possess a curious approach to life, and to your work. You embrace continuous learning as a daily practice; you stay current on the new features of the Sprinklr platform.
• You display Perseverance and genuinely passionately care about Sprinklr’s customers.
• You never ever ever give up on the potential opportunity.
• You are fearless. You keep pace with our fast-moving markets and technologies.

Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by filling out this form, and we will reach out to you. If you have additional questions, please contact accommodations@sprinklr.com.

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