The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers.
The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience.
At THB, we define our company culture through our Core Values:
- Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution
- Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact.
- Bee the teammate you want to work with - We work as a team, help each other and encourage each other
- Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed.
- Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small.
Job Summary:
As we scale our impact on seniors and their personal supporters, we need a Product Designer with deep experience who will work with seniors, nurses, insurance carriers, and our internal Operations team to improve workflows, internal tools, dashboards, and the overall effectiveness of our product offerings.
This Product Designer will know that the focus isn't really on the product; it begins and ends with the change we are creating in the lives of seniors and their personal supporters. They will see the product and all its tools as the means to accomplish this impact. They will thrive on deep understanding, trying new things, and being wrong, and will succeed by making measurable changes in the lives of these seniors.
Further, this Product Designer will help us evolve The Helper Bees to the empowered product team model and is comfortable, fluent, and patient with the challenges that come from evolving an organization.
As our first Product Designer, you will play a crucial role in shaping the design and user experience of our products. You should be comfortable hitting the ground running, conducting UX research, and getting in front of customers and internal stakeholders. Your work will be integral to our product discovery process, collaborating closely with the product manager and tech lead to understand user problems and discover effective solutions.
Supervisory Responsibilities:
Duties/Responsibilities:
- Conduct UX research, including asking questions and engaging with customers and internal stakeholders.
- Design for both mobile and web platforms.
- Familiarity with service design, especially in improving internal workflows with Operations.
- Focus on interaction design, information architecture, UX, and accessibility.
- Consider not just the aesthetics but how everything works together to achieve the intended jobs to be done and deliver value to end users.
- Collaborate with empowered teams focused on outcomes-driven product management.
- Create effective and rapid prototypes to test out ideas quickly.
- Other duties as assigned/necessary
Requirements
Performance Metrics:
User Satisfaction
- User Feedback Scores: Average user satisfaction rating from surveys and feedback forms post-interaction with the product.
- Sean Ellis Test: Measure of product-market fit for our products and features
Usability and Accessibility
- Usability Testing Results: Scores from usability tests conducted with seniors, personal supporters, and internal stakeholders.
- Accessibility Compliance: Percentage of compliance with WCAG (Web Content Accessibility Guidelines) standards.
Efficiency and Effectiveness of Workflows
- Task Completion Rate: Percentage of tasks completed successfully by users without assistance.
- Time on Task: Average time taken by users to complete key workflows.
Product Impact
- Change in User Behavior: Measure changes in user behavior and outcomes resulting from product changes (e.g., increased usage of features, reduction in user errors).
- Quantifiable Improvements: Specific improvements in seniors' and supporters' lives due to product enhancements (e.g., reduced time in managing health-related tasks, improved health tracking).
Required Skills/Abilities:
- Comfortable working independently and taking initiative as our first product designer.
- Strong skills in lean research, user interviews, and stakeholder engagement.
- Passionate about creating impactful solutions that improve the lives of seniors and their supporters.
- Thrives in a collaborative environment, working closely with product managers and tech leads.
- Must be 18 years of age or older
Education and Experience:
- Experience as a product designer, especially in an environment where priorities can change quickly based on new information
- Proficient in designing for mobile and web, with a solid understanding of service design principles.
- Bonus points for expertise in interaction design, information architecture, UX, and accessibility.
- High school diploma or equivalent preferred
- Experience in the healthcare industry is a plus!
Physical Requirements:
- Ability to remain at your designated workstation for the duration of the workday
- Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP).
- The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
- The ability to observe details at close range (typically on a computer screen)
- This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our team's success.
The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds.
The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know.
As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations.
The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit thehelperbees.com/careers to view all current job openings.
Salary Description
$50,000/year
