Product Design Intern

PRODUCT DESIGN INTERN

Location: Toronto, ON

Division: Universe

Line Manager: Product Designer

Contract Terms: Full-time ~15-week term at 37.5 hours per week

THE TEAM

Universe is a leader in online ticketing for general admission events. We’re constantly innovating with a focus on attractions and exhibits, and are growing our team! We serve some of the biggest names in entertainment across attractions & clubs with operations spanning 15 countries across North America and Europe.

Our global team of over 60 people, we operate as an independent entity within the larger Ticketmaster/Live Nation family. We set our own roadmap and operate a modern tech stack (i.e., Kubernetes, Docker, Flux and more!), all with the financial backing and resources of a Fortune 500 company. Free concert tickets are a cool perk too!

THE JOB

As a Product Design Intern, you're passionate about understanding the vision and strategy of the company, translating this UX into all aspects of the product, bringing this to life through high-fidelity UI mockups, and implementing these designs in HTML5/CSS3. You are passionate about contributing to a fresh and consistent style and brand and working with all members of technical and marketing teams to make this a reality.

In this role, the successful candidate will have the opportunity to own a project from concept to completion. In partnership with a Project Management Intern, this role will be responsible for executing a full project plan from ideation, research/discovery phase, business case creation, and problem definition, through to solutioning, collaborating on designs, and preparing for hand-off to one of our development teams.

Throughout this process, you will have opportunities to present your ideas to the wider, cross-functional teams and solicit feedback and input for executing this real-life project plan that could become a reality on our platform.

You’ll accomplish this with a get-it-done attitude and sharp attention to detail. You’ll develop a project plan that will evolve and iterate our platform, helping to bring it to the next level.

If you’re interested in helping us shape the future of the event industry, send us your resume and portfolio!

WHAT YOU WILL BE DOING

• Conducting user research, stakeholder interviews, and framing problems & insights through stories that help your team envision opportunities
• Using a human-centered design process to develop user stories, personas, user flows, design mockups, prototypes, and specs for our most complex projects
• Contributing to and helping shape product design vision & strategy, generating buy-in, advocating for great user-centered practices, and operationalizing the strategy and processes for product design
• Creating low & high-fidelity mockups and flows in Figma, testing them with the Maze software.
• Prepare clear communications and presentations for cross-functional teams

YOU (BEHAVIOURAL SKILLS) AND WHAT YOU NEED TO KNOW

• Currently enrolled in a post-secondary program that requires participation in a co-op/internship placement as part of the curriculum to graduate
• Experience using Figma, Maze and JIRA is a bonus
• Used to working in a fast-paced environment with evolving deadlines
• Passionate about solving and understanding problems
• Proven ability to work effectively and collaboratively across various teams
• Strong written and verbal communication skills and open to gaining exposure presenting to Senior Leadership/Executive level members
• Excited to take ownership and be the lead of a project
• Experience working in ticketing and/or the events industry is a plus!

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.

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