Learning Associate User Experience Researcher

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.

The Associate User Experience Researcher is responsible for understanding and communicating user behaviors, needs, struggles and workflows. You are proficient in human-centered design and UX research methodologies and design principles. You will drive research strategy and implement various methodologies to deliver valuable,data-driven insights. You will help tell the users’ story and articulate their needs through triangulating data and insights. UXR work will advise product strategy, product development, and design to ultimately deliver products that are intuitive and easy to use.

Key Responsibilities/Duties:

Lead, design and implement generative and evaluative research efforts (e.g., usability testing, one-on-one interviews, heuristic evaluations, experience maps, contextual inquiries, ethnographic research, surveys, card sorting, tree testing, A/B testing) ensuring the right strategy and methodology are applied to deliver meaningful results.

Clearly and effectively communicate research results, key findings and recommendations to internal partners via impactful presentations and research assets. Understand design and help create meaningful user experiences.

Build and communicate deep understanding of our users' needs, goals, and workflows, turning qualitative and quantitative user research into insights and artifacts which will craft the future of our products.

Collaborate with designers, product managers, technology product managers, engineering, marketing, analytics teams, and leadership to identify knowledge gaps and propose and plan methodology to gain needed insights.

Skills you will need here:

Required Skills – Ideally > 2 Years Professional Experience

• First-hand experience with qualitative and quantitative techniques, including: Usability testing, benchmarking, 1:1 interviews/IDI’s, concept testing,  heuristic analysis (have completed at least 3 in your professional career) experimentation: A/B and multivariate testing) card sorting, tree-testing and survey design and analysis. Proficient in current and emerging UX research trends/tools/methods and strong sense of UX Design principles.
• Experience with triangulating data from multiple sources, experience with google analytics, design thinking and facilitation, lean UX, research frameworks, visual mapping and modeling. Fluent in current and emerging user experience trends, tools, and methodologies. Design experience a plus.
• Experience in working on cross-functional teams and closely with UX Design, Product Managers, Engineers and applying innovative user experience research strategies and techniques to a variety of product development projects and initiatives.
• Excellent project management and thought leadership skills; collaboration/teamwork skills; a problem-solver with a results-orientated approach Strong eye for business and understanding of product development and different development strategies.
• Expert user of digital research and project management tools (Dovetail, Qualtrics, Optimizely, OptimalSort, Recollective, UserZoom, Smartsheets, etc.)
• Excellent communication skills, ability to explain user behavior and needs, sophisticated analysis in simple terms and convert analysis into real world measurable solutions
• Proactive with the ability to think out-of-the-box to bring the consumer to life in an impactful way, delivering measurable insight and deep consumer understanding of motivations, attitudes, and behaviors.
• BS in UX, Design, Market Research, Communication, Behavioral Science, Human Computer Interaction, UX, or related bachelor’s degree with a strong background in business, market research, or behavioral sciences (e.g., Math/Stats, Psychology, Communication, Behavioral Economics/Decision Sciences, etc.)

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage’s EEO/Affirmative Action Policy signed by CEO Michael Hansen and Equal Employment Opportunity is the Law notice by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Base Pay Range

The full base pay range has been provided for this position. Individual base pay will vary based on qualifications, experience, internal equity, and geographic location.  Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$49,500.00 - $79,200.00 USD