Junior Product Researcher (Salt Lake City, UT or Remote - US)

PDQ, founded in Salt Lake City, UT, makes device management simple, secure, and Pretty Damn Quick. IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates, a top-tier global PE fund. SimpleMDM and SmartDeploy are powered by PDQ.

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PDQ is seeking a Product Researcher to join our talented UX team! In this role, you will provide product research across our family of products while synthesizing customer interviews and analytical insights. The ideal candidate has previous experience in conducting user research for SaaS products and working with ambiguous data to identify potential product improvements or trends. Working with the product managers, you will be responsible for collecting and analyzing product usage data, retention data, purchase data, and more – using this data you’ll identify opportunities to improve the product.

How you might spend your day:

• Conducting research and analyzing data to make data-driven decisions, detect trends, and measure product success

• Collaborate with the product team to create new features and improve existing functionality

• Research designs to evaluate and validate wireframes and prototypes

• Plan, coordinate, and facilitate in-depth user interviews (or apply other methodologies to assess opportunities and identify user needs)

• Advocate on behalf of the user in business decisions; advise stakeholders based on user data

• Engage with team members in peer review of research and design

• Effectively document research and test results for Product Managers and Engineers

• Estimate accurate timelines for deliverables, while being flexible as priorities change

Who you are:

• Bachelor’s degree in design, marketing, communications, psychology, human factors, or related field OR equivalent work experience

• 1+ years professional experience in UX Research or Product Research (B2B SaaS) preferred

We're looking for people who have:

• Experience conducting research and analyzing data in order to make data-driven decisions and measure product success

• Experience working with cross-functional teams to define and test new features

• Knowledge of quantitative and qualitative research methods

• Strong interpersonal skills, as well as the ability to communicate between teams

Tools we have:

• Slack

• Microsoft O365

• Figma

• Mixpanel

• Grain (for customer interviews)

Do you think you have what it takes but don’t necessarily meet all the requirements? Apply anyway - you could be exactly who we are looking for!

PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including:

4-Day Work Week

Managers who champion professional development and are technically experienced (the best kind of experience)

100% Premium Coverage for medical, dental and vision for you and your dependents

100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance

Company match of the first 6% of your team member deferrals

Flexible Paid Time Off Policy that treats you like the adult that you are

Health Savings Account (HSA) and wellness incentives

Quarterly Company Values Award (team member nominated)

PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact hr@pdq.com.

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  Currently, PDQ team members who are candidates for fully remote positions can live in any of the following US states: AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI.

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