IT Intern - Digital - UX Researcher

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco ranks seventh in Forbes “World’s Best Employers”.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

The Costco IT Division is inviting students currently enrolled in an IT undergraduate or graduate program at a community college, college or university to participate in a 12-week paid internship program during the winter of 2024. Interns will work within specific areas in Costco’s Information Systems Division. Interns will attend presentations given by various members of Executive Management from IT and other areas of the Company. Interns will be responsible for their own travel and accommodation expenses. Housing is not provided.

The Costco Digital UX team is seeking a User Experience (UX) researcher intern. The intern will have the opportunity to conduct user research, including surveys, interviews, and usability tests, to understand member behavior and preferences specific to mobile app and browser-based eCommerce experiences. The successful candidate will evaluate, synthesize, and summarize research findings into journey maps, presentations, and recommendations to strengthen UX research skills while gaining valuable real-world experience.

NOTE: While participating in the IT Internship program, an individual will be classified as an hourly temporary employee for the duration of the program. During the program, the individual may be asked to undergo the normal interview process for a level 1 position. If the individual is offered a position, they will be converted to the employment status matching open job they were selected for. If they are not selected for a regular position, the internship position will be complete in a maximum of twelve weeks.

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If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.

ROLE

• Works with stakeholders to identify solutions that support their business requirements.

• Works independently and within a team environment.

• Pays attention to detail, self-motivated with the ability to follow instructions and complete assignments on time.

• Learns and applies new concepts, processes and tools.

• Takes initiative to solve problems and multi-tasks by prioritizing projects and deadlines.

• Communicates effectively with team members, stakeholders and all levels of management.

• Conducts user research, including surveys, interviews, and usability tests, to understand customer behavior and preferences specific to mobile app and browser-based eCommerce experiences.

• Evaluates, synthesizes, and summarizes research findings into journey maps, presentations and recommendations.

• Collaborates with UX designers to align UX research with defined eCommerce objectives, including increasing usability, online sales, and enhancing member loyalty.

REQUIRED

• Must possess excellent verbal and written communication skills.

• Possess good organizational, time, and project management skills, with the ability to prioritize, and stay well organized.

• Must be maintaining a GPA of 3.0 or higher.

• Must be students currently enrolled in an IT undergraduate or graduate program at a community college, college or university or a recent graduate.

• Understanding of current best practices and tools used for design, accessibility, and UX research. Specifically, building prototypes using Figma, Usertesting.com, Adobe Target, and WCAG2.1AA guidelines.

• Enthusiasm for eCommerce and a desire to create exceptional online shopping experiences. Strong analytical skills and the ability to work with data to derive actionable insights.

• Excellent communication and teamwork skills to collaborate effectively with various departments.

• A commitment to learning and adapting in a fast-paced environment.

• A passion for user-centric design principles and a desire to make a positive impact.

Recommended

• Familiarity with design systems.

• Familiarity with agile software development

• Costco warehouse, Ecommerce or retail experience is a plus.

Required Documents

• Cover Letter

• Resume

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California applicants, please click here to review the Costco Applicant Privacy Notice.

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Pay Range: $19.50 - $29.30

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.

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