SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Amazon, Walmart, The Home Depot to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.
Job Description
The SquareTrade Product UX team is looking for a UX/UI Research Intern to contribute to service experiences that make our complex logistics processes seem fast and easy. In this role, you will be able to apply user-centered design thinking principles + best practices and work closely with cross-functional teams. As a SquareTrade Intern, you will gain exposure to a Senior UX researcher and Senior UX Designers and work on projects designed to refine and improve user interface (UI) and user experience (UX) with the SquareTrade website, apps, and internal tools.
Responsibilities:
- Contribute to planning and execution of usability research
- Recruit and schedule participants for usability studies
- Take notes and collect data during usability test sessions
- Collect and analyze survey data
- Create and present reports on the results from research projects
- Review best practices and include these in reports
- Assist with competitor research studies
- The internship will be virtual
- Interns will work full-time 40 hours per week during the 10-week program
Qualifications
- Major in a social science (Cognitive Psychology, Sociology, Anthropology) or Interaction Design, User Experience, or Computer-Human Interaction
- Coursework in Experimental/Research Design and basic concepts in designing and conducting experiments on how people behave
- Deep curiosity about how how people understand and use online services and products and methods for studying their ability to use them; fascination with the interaction of people’s online experience and the UI’s they use
- Well-organized with excellent attention to detail
- Candidate must be currently enrolled in an undergraduate US based college or university degree program and also be enrolled for the Fall 2024 semester
- Candidate must be a rising junior or rising senior
Note: Preference will be given to candidates currently completing their junior year - Must be at least 18 years old
- Must have a minimum GPA of 2.7
- Must be available to start on internship cohort start date (June 6) and complete ten week program
- Previous work/volunteer experience or relevant coursework in identified area(s) of interest
- Can work in the US without employment sponsorship
Preferred Skills & Attributes
- Coursework in graphic and/or interaction design
- Hands-on experience designing and running UX research projects
- Experience with survey design, interviewing, and creating usability studies
- Strong written and verbal communication skills
- Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) or GSuite (Gmail, Docs, Sheets)
- Ability to work in group settings and/or independently
- Ability to prioritize and multi-task several projects
- Demonstrates problem-solving skills
- Demonstrates creativity and innovation
(California Only) Pursuant to applicable law, SquareTrade estimates the possible base pay for this role, if hired in California, to be within the following range: $24-$30 per hour.
Additional Information
Some of the benefits of working at Squaretrade include:
- Connectivity reimbursement directly in your paycheck
- Wellness allowance
- Respect for your work-life balance
- A paid volunteer day to give back to the community
- We work on developing careers based on what people enjoy
The Team: http://www.squaretrade.com/leadership
SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status.
