Human Centered Design - Intern
As a dynamic, fast-growing provider of workers' compensation insurance and services, EMPLOYERS® is seeking a creative and innovative intern ready to gain practical experience in applying human centered design processes and design thinking in the digital transformations of both our customer and workforce experiences.
We offer a positive, challenging remote work environment, combined with a unique opportunity to gain valuable experience that will support your career aspirations in human centered, product and UI/UX visual design. You will be working with other design professionals as well as professionals from across the business, product management, and engineering organizations.
Headquartered in Reno, Nevada, EMPLOYERS attributes its long-standing success to our most valuable resource, our employees. EMPLOYERS is known for the quality service and expertise we provide to our clients, and the exemplary work environment we provide for our employees.
We live and breathe our core values: Integrity, Customer Focus, Collaboration, Initiative, Accountability, Innovation, and Personal Fulfillment. These are the pillars that support how we do business with our clients, and how we treat each other.
At EMPLOYERS, you’ll discover an energetic environment that inspires top achievement. As “America’s small business insurance specialist”, we have the resources, a solid reputation and an expanding nationwide identity to enrich your work/life and enhance your skills and work experiences.
General Summary:
Reporting to the VP of Digital Product & Innovation, the Human Centered Design Intern will join and work alongside our growing design team.
As the Human Centered Design Intern, you will be responsible for conducting several human centered design thinking projects with our customers and internal workforce focused on discrete components of the insurance and claims lifecycle. You will conduct valuable customer research and work with business architects to document the customer journey and be empathetic with the customer’s digital and real-world challenges as they navigate the workers compensation lifecycle. You will assemble and present your findings and continue onward with product managers to conceive and propose transformational business process and innovative digital product solutions. Then working with your design colleagues, you will co-develop working design proof of concepts in Figma and/or Zeplin and co-lead the experimentation, testing and refinement of the various options. Finally, you will work with both product and engineering in the storyboard mapping and eventual digital product and/or workflow process improvement plans and implementation. You will use all the knowledge you have gained in the academic environment and learn so much more in the practical application of this knowledge to solve real world customer challenges for a public company with hundreds of thousands of clients. It will be challenging! It will be fun!
Essential Duties and Responsibilities:
Job Requirements:
Location: Reno, NV, Austin, TX, Remote US
About EMPLOYERS Digital Transformation:
EMPLOYERS is currently transforming its operations into a next-generation digital company – leveraging data and insights across all functions and enabling seamless interactions between our customers and partners in a next-gen digital ecosystem. This transformation is core to improving our interactions with our customers and creating a platform/environment where we can expand into new markets and opportunities. The organization of the Chief Transformation Officer, where this team sits, is key to leading/guiding this conversion – and is hiring breakthrough-leaders who can help drive this change.
Work Environment/Physical Demands:
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
This is largely a sedentary role; however, some mobility is required
