Experience & Service Design Intern

ISACA is a professional association and learning organization powered by a passionate community of more than 165,000 members and technology professionals around the world, who work in digital trust fields such as information security, governance, assurance, risk, privacy, and quality. For more than 50 years, ISACA has equipped these individuals and enterprises with the knowledge, credentials, education, training, and community to progress their careers, transform their organizations, and build a more trusted and ethical digital world. ISACA is headquartered in Schaumburg, IL with a geographically distributed, virtual workforce of about 375 people around the world.  

About Our Summer Intern Program

ISACA’s Intern program provides truly meaningful work experience to rising Juniors and Seniors. In 2023, we will host a cohort of ten Interns who will work in one of the eight functions across ISACA. As an Intern at ISACA, you will acquire hands-on, practical experience working in the ever-changing technology industry. Your intern cohort will participate in a development program specifically designed to help you build skills in important areas like communication, emotional intelligence, and time management. You’ll also have plenty of opportunity to get to know our team, ranging from leadership panels to “speed networking” sessions to volunteer opportunities and beyond. Join us – build your career and make great connections!

Intern role and responsibilities

You will be working closely with our Membership Experience team by supporting tasks such as research, data clean-up or analysis, and administrative tasks that support the team’s core functions. You may also undertake special projects as needed. As the Experience & Service Design Intern, you will work collaboratively on projects for ISACA’s Membership program, using human-centered and participatory design methods to facilitate program and service innovations and improvements. Specifically, you will:

• Collaborate with the Member Experience team on an experience and service design projects based on strategic initiatives and roadmap alignment
• Support the implementation and operationalization of experience and service design projects in flight

• Participate in co-design working sessions with cross-functional teams

• Perform testing of experience and service concepts, prototypes, and systems
• Conduct comparative and evaluative research into solutions and industry trends to inform experience and service design and development
• Communicate and present research and design insights to stakeholders

Required Field of Study

• Pursuing a bachelor’s degree, preferably in experience design, service design, human-centered design, or a related field.

Skills and attributes required

• Strong verbal communication
• Organization & Time Management
• Professionalism
• Sense of urgency
• Curiosity and Inquisitiveness
• Interest in concepting, ideation, and iterative prototyping
• Interest in designing and/or implementing solutions for resource-constrained environments

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