Experience Designer

Description

The main purpose of this position is to design, develop and implement employee experience solutions that meet the needs of Bond Brand Loyalty’s clients. This position reports to the Manager, Experience Design.

Bond Brand Loyalty offers you the opportunity to work with a cross-functional team of experience designers and industry professionals to create engaging solutions for international clients in sectors such as automotive, financial services, healthcare, pharmaceutical, technology, retail, and hospitality.

This role has the opportunity to be remote in Canada or the United States. Preference to candidates located in the Greater Toronto Area (Ontario, Canada).

As our Experience Designer, you will support development of a wide range of customer and employee experience solutions for our clients. This might include:

• Enablement and Training.
• Assessing learning needs, analyzing existing training assets and creating and designing instructor-led training, eLearning, mLearning, workshops, post-tests, etc.
• Engagement and Communications.
• Writing copy for videos, job aids and infographics; research to support market scans.
• Employee Engagement and Customer Experience Discovery
• Supporting development of Facilitation Guides and activity design for co-creations and workshops; scribing at interactive sessions to document participant feedback and insights; aiding development of customer journey maps.
• Helping develop and localize materials for different markets

Qualities you have:

• Excellent written communication skills and the ability to develop effective and engaging copy for video scripts, communications, reports, e-learning, workshops and more
• Visual design skills and a talent for presenting ideas in a compelling way
• A client-centric mindset
• The ability to work accurately under tight deadlines and manage multiple deadlines simultaneously
• Proficiency in foundational computer skills such as MS Word, Excel, PowerPoint, and Outlook
• *Experience with the following is a distinct asset:
  AI tools; visual collaboration platforms (e.g., Miro, Beekast); creative tools (e.g., Canva, Powtoons, Premiere, Illustrator); eLearning development and engagement platforms (e.g., Articulate Rise 360 or Storyline)
• A minimum of 2 years designing and developing solutions in relevant areas of focus such as employee experience, customer experience, learning and enablement or communications
• A post-secondary degree in a related field is an asset
• The ability to apply design thinking and Human-Centered Design to your development process is a definite asset.
• Must be legally eligible to work in Canada and/or US

This is your opportunity to join an exceptional team who works hard, has fun and goes above and beyond each day to exceed our clients´ expectations with an entrepreneurial spirit and in a corporate culture that inspires innovation and teamwork.  Our amazing roster of clients span sectors and continents, giving you a chance to broaden your skills and experiences.

If this describes YOUR career goals, then apply online today!

Why Join Us?

Bond is proudly recognized as a Great Place to Work and a Best Managed Company for the fifth year in a row.

We’re 800(ish) people working tirelessly together to make the world a more loyal place. You’ll be joining a hyper-talented team with a galaxy of skillsets ranging from research to creative to digital and beyond. You’ll have an excellent opportunity to grow, learn and make an impact as we tackle some of our client’s biggest business challenges.

If you’re looking to build your career, build your skills and build bonds apply today!

At Bond, we are proud to be a diverse organization and we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly create equal opportunity and positive employment experiences for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities to apply.