Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2023, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.
The Opportunity:
The Digital Designer is responsible for creatives produced for marketing and advertising initiatives, while bringing consistency, creativity, and delight in the work. You’ll design a variety of digital and promotional deliverables across a variety of mediums including website, video, social media, email, internal campaigns and more while balancing strategic messaging and user intent to achieve our business goals. You’ll create a best-in-class digital experience for Vivid Seats customers across online and out of home marketing initiatives and have the opportunity to entice consumers and convert them into buyers through engaging, on-brand design!
How your role contributes to the success of Vivid Seats:
- Design a variety of on-brand digital and promotional deliverables across our product, social media, email, internal campaigns and more
- Work closely with Product, Marketing, SEO, and Partnership Teams to source and product on brand web and print materials
- Design animated gif assets for various placements as needed
- Collaborate with UX team to unite the visual style across the customer journey, optimizing for conversion and a delightful experience through contextual marketing expressions
- Source and produce on-brand imagery
- Produce partner branded web and print materials with each medium’s best practices in mind·
- Assist with internal creative requests aligned with brand
- Embrace iterative process, share your work with supporting explanation around design decisions to various stakeholders and leadership through the course of design evolution
- Conduct independent research on multiple aspects of brand, marketing, and social media experiences
How your role expectations will progress in the first 30, 90, and 180 days:
30 days in
- Complete new hire orientation, gaining the resources you need to be successful.
- Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
- Acclimate to team and company norms, business objectives, and Vivid Seats values.
- Collect and update event imagery across concert pages
- Design internal corporate assets that represent the new brand such as business cards and communication templates
- Become accustomed to the new brand and photography guidelines
90 days in
- Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
- Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
- Assist Sr. Designer with assets for various partnerships such as email sends for the Colts and Browns
- Customize concert event imagery, as well as theater and sports images for the product experiences
- Collaborate with the marketing team, support with digital design as required for marketing campaigns, social media posts
180 days in
- Design and implement process improvements that positively impact the UX team.
- Deeply understand Vivid Seats ethos, and design a best-in class campaign in collaboration with larger marketing team
- Become fully comfortable with the new brand and photography guidelines
- Develop digital assets for large events such as MLB post season and the World Series
What You’ll Bring:
- 1+ years of experience as a Visual or Digital Designer with a proven track record of shipping consumer experiences and designing compelling creative assets
- Bachelor’s degree in Graphic Design or related field experience
- Understanding of mobile and responsive design
- Experience working on graphic design, motion design and UX prototyping
- Experience collaborating on user research and having utilized testing methodologies to inform design decisions
- Love for typography, visual design and design systems is a must
- Rich portfolio to showcase previous graphic or digital design work delivered
- Exceptional collaboration and communication skills, with a proven ability to drive day to day projects with minimal oversight
- Skilled in Adobe Creative Suite (Photoshop, Illustrator, InDesign, and After Effects) and Sketch·
- Strong attention to detail and accuracy in design
- Resourceful self-starter who isn’t shy when it comes to jumping in and supporting a project with excellent teamwork and collaboration skills
- Comfort pairing with and/or working closely with multiple cross functional teams
- Experience in E-commerce, HTML, CSS, or SEO a plus
- A passion for live events (music & sports) is desired
Location: Chicago, IL
We believe in a hybrid working model which provides employees the flexibility to take advantage of in-person and remote collaboration. Check out our brand new HQ office, bursting with the energy of live events fandom and the vibrancy of Chicago’s rising tech scene.
Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.
