Job Number: 230003MW
Cleveland, Ohio | CLEVELAND, Ohio
Primary Location: Cleveland, Ohio 44115
Travel: Yes, 5 % of the Time
Schedule: Full-time
Base Salary: $69246.32 - $96373.67 per year
Posted: 4/27/2023
Description
Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show! Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
As Design Thinking Analyst, you are instrumental in defining and leading the adoption of Design Thinking as a key component in the transformation of our organization. You use a variety of Design Thinking tool sets to tackle strategy, education, process, technology, service, and design opportunities. You promote the importance and benefit of human-centered design to benefit our products, programs, and customer solutions. The Design Thinking Analyst will help instill a Design Thinking mindset and deploy toolsets within Sherwin-Williams to ensure competitive differentiation and shareholder value.
Essential Functions
Strategy and Planning
- Assist in partner with Business, Digital Technology, and User Experience leaders to evolve and execute on a Design Thinking Strategy and long-term vision within the organization
- Assist in leading and coaching others in defining workshop plans, including goal understanding, identification of any research requirements, agenda planning, method identification, and logistics, ensuring maximum value for all participants
- Assist in driving the adoption of Design Thinking and act as an ambassador for the Design Thinking community and User Experience team
Acquisition and Deployment
- Assist in driving the creation and growth of design thinking standards by creating content for trainers, participants and design thinking champions based on organizational needs
- Assist in evolving the organizations' design thinking offering, and evangelize its value through internal and external channels
- Assist in helping others on the end-to-end creation, planning, and facilitation of Design Thinking workshops
- Assist in coaching business and delivery partners throughout the design thinking process
- Assist in mentoring design thinking practitioners to help them evolve their skills and expertise
- Assist in deploying Design Thinking to advance a human-centered culture and ways of working within product teams
Operational Management
- Assist in driving consistent delivery of workshop facilitation, always demonstrating a positive and optimistic attitude
- Assist in the creation of supporting workshop and training materials not limited to presentations, activity worksheets, Mural boards, and additional collateral
- Assist in post workshop communication, output and summarization to appropriate stakeholder and hand-off/transition of next steps to owners
- Assist in staying current on Design Thinking best-in-class tools, techniques and thought leadership and infusing learnings into Sherwin-Williams Design Thinking activities
- Assist in working with internal marketing on Design Thinking program activities and its evolution at Sherwin
Incidental Functions
- Assist with projects as may be required to contribute to efficiency and effectiveness of the work
- Assist in providing advice and consultation to support personnel in all divisions as needed
- Work outside the standard office 7.5-hour workday may be required
- Minimal travel is required
Remote Eligible
Position Requirements
Formal Education & Certification
- Bachelor’s Degree (or foreign equivalent) or in lieu of a degree, at least 12 years in experience in the field of Information Technology or Business (work experience or a combination of education and work experience in the field of Information Technology or Business).
- Graduate degree in Cognitive Psychology, Anthropology, Sociology, Cultural Anthropology, or related degree preferred, or equivalent experience
- Certification from industry recognized Design Thinking leader or related certification preferred, or equivalent experience
Knowledge & Experience
- 2+ years IT and/or Business experience.
- 1+ years of experience centered around experience design, facilitation or service design required
- 1+ years in User Experience (UX), Customer Experience (CX), or user research preferred
- Thorough knowledge and demonstrated experience applying design thinking principles and tools to solve process, program, or customer solutions
- Experience facilitating workshops for cross-functional teams
- Experience training others for successful execution
- Hands-on experience working with customers to build and formulate business requirements and implementing a user-centered design approach and methodology
- Experience using human centered design (design research/design thinking) research methodologies
Personal Attributes
- Excellent analytical, conceptual, and problem-solving abilities
- Excellent creative eye with attention to detail
- Excellent written and oral communication skills
- Proven ability and initiative to learn and research new concepts, ideas, and tools
- Effective working in a team-oriented, collaborative environment
- Ability to quickly engage and inspire a diverse, multi-disciplinary team and lead/contribute to multiple large-scale efforts concurrently
- Excels at transforming an idea or need into a completed solution or work product
- Excellent presentation skills and ability to communicate ideas and designs effectively to leadership and teams
- Commitment to inclusive leadership
Must be legally authorized to work in country of employment without sponsorship for employment visa status now or in the future.
Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
