We bring together the power of artificial intelligence and text messaging to solve Higher Education’s most challenging problems. At EdSights, you will be working on new technologies that drive large-scale social impact. You will be joining a small, but growing team and be part of an exciting stage of a technology startup. EdSights is backed by Techstars, and our investors include Lakehouse VC, Kairos VC, Andy Dunn (Founder of Bonobos), Dave Gilboa (Founder of Warby Parker), and Jenny Fleiss (Founder of Rent the Runway).
About the Role
We are looking for a passionate Conversational Designer to join our Partner Success Team, helping us to continually improve the value of our products and the student experience with our technology.
Responsibilities
- Support the development, organization, execution, and improvement of proactive chatbot messages for all EdSights products.
- Collaborate primarily with the Partner Success team to support and fulfill partner messaging requests in order to optimize user engagement, drive desired outcomes, and uphold a consistent voice and quality.
- Build proficiency in EdSights products.
- Use Asana and Notion to maintain internal tasks as well as track and continuously enhance our chatbot campaign library.
- Continuously analyze the results and impact of proactive chatbot messages, and test, iterate, and improve conversational flows based on data.
- Conduct conversational design and user research to improve messaging best practices.
- Collaborate with Product and Marketing teams by using conversation analytics to inform the development of EdSights products and marketing content.
What You Should Have
- 1+ years of Conversational Design experience
- Higher Education Degree
- Passion for education and student success
- Very strong written and verbal communication skills
- Very strong attention to detail
- Team player with an eagerness and proactiveness to grow and learn
- Highly organized and able to juggle multiple projects and deadlines
- An eagerness to build processes & systems that will scale with a growing company
- A self-starter mindset in a fast-paced environment and the ability to problem-solve
- "No task is too small" attitude
You must submit a cover letter with your resume to be considered for this role.
