Overview:Cvent is a leading meetings, events, and hospitality technology provider with more than 4,600 employees and nearly 21,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues, and destinations to help them grow their group/MICE and corporate travel business.
The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship -a -a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don’t have the luxury to wait for perfection. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.
Learning objectives
- Learn and understand UX disciplines (e.g., content design, product design, user research, and localization) and how content design fits into the larger UX ecosystem to support optimal user experience design
- Learn how to work collaboratively in a cross-discipline stack that shares the same end goal to meet the user’s needs
- Learn how to collaborate with a remote team on projects while also working independently on deliverables
- Learn content design skills and how to apply design thinking to UX in the context of content design
- Learn how to maintain and contribute to our growing set of UX content guidelines in our Content Style Guide
In This Role, You Will:
Potential internship projects
- Taxonomy
- Work alongside Thatcher on Event Cloud (specifically Webinar) and get hands on experience with cross-department collaboration (Client Services and Marketing writing teams)
- Start the taxonomy work for Hospitality Cloud (e.g., BT, CSN, Integrations) with the help of Kelsey Feurer and Gina Cairney
- Work with Kelsey Feurer and Erin Nunn on product taxonomy and gets hands on experience with cross-team and cross-department collaboration (Product design, Engineering, IT)
- Content Design System
- Help us put together the fundamental (e.g., research, analysis, synthesis, create a draft proposal) work to create a Content Design System alongside our Content Style Guide
- Hospitality Cloud Library or Maple Library
- Audit existing content components and patterns to match our Content Style Guide and content standards
- Establish re-usable copy for default components
- Webinar Audit and Ecosystem Mapping
- Get a sense of what’s like to work on an entire product
- Content Ambassadors
- Experience the full lifecycle of introducing or evaluating existing content design choices that impact the product and live in the Content Style Guide
What would not happen without this intern?
- The Content Design team will lose out on opportunities to work on high-level strategic work that supports growth for UX as a department, and Cvent as a whole
- Content Designer to Product Designer ratio will remain small, potentially inhibiting our ability to stretch resources that yield higher-quality outputs for Cvent products
- Workload may continue to be disproportionate (based on CD role), affecting quality and efficacy of product and strategic work
- We may lose out on valuable insights and practices that the intern would bring to the team, which might impact how we do our work
- Growing the team may be slower as a non-intern would require significant time and training to acclimate to Cvent products, whereas the intern already has experiential knowledge and jump right into work upon being hired full-time.
Here's What You Need:
- Current students with graduation date of Dec 2023 or May 2024.
What are the goals to achieve to be considered for a full-time role, post internship?
Content Design Goals
- Develop content design skills
- Understand the content design and how it fits into UX
- Learn Cvent’s product space
- Assigned deliverables and projects are completed
- Develop a rapport with content designers and UX
- Collaborate and communicate with stakeholders
- Network with others
- Tracking internship
- Conduct 1:1 meetings
- Document projects in Figjam
- Ask for feedback from others working closely with this intern (Gina and Thatcher)
Intern’s Personal Goals
- Understand what this intern wants to get out of their internship
This job posting is intended to comply with all applicable laws. Due to the remote nature of this position, if we learn during the course of our recruitment process that, due to an applicant’s location, further information about the position is required, including certain salary information, this information in this posting will be supplemented accordingly.
