BASIC PURPOSE: The Associate UX Researcher will be responsible for supporting the research conducted by the Love’s experience design team. You will work on both virtual and in-person research and with quantitative and qualitative data. You will support different stages of research studies, such as planning, recruitment, coordinating, set-up, data cleaning and analysis. As a part of our growing team, you will gain experience with a variety research methodologies and work on multiple platforms. The ideal candidate is detail oriented, eager to learn and is a team player.
REQUIREMENTS:
- Support research projects, including with research design, facilitation, executing research projects and delivering insights
- Assist with the management of research operations processes, including recruitment, scheduling and documentation
- Familiarity with various UX research methodologies and the fundamentals of research
- Work on customer personas, field research, interviews, quantitative/qualitative research, usability testing and analytics
- Ability to monitor multiple research projects simultaneously, collect data and analyze results
- Thorough, detail oriented, curious and empathetic
- Able to adapt and to work within project timelines
- Effective teamwork, collaboration and communication skills
- Able to work independently, on a team or with a larger group of stakeholders
- Driven to take initiative beyond the normal duties
- Passion for customer-led products and outcomes and for improving customer and user experiences
- A desire to learn, grow and gain experience in UX
MAJOR RESPONSIBILITIES:
- Attending meetings, calls and workshops to assist with understanding business requirements and research planning
- Support research initiatives by managing recruiting, scheduling and communication with participants and stakeholders
- Prepare data collection materials (e.g., discussion guides) and documentation for research initiatives
- Collaborate with product owners, stakeholders and the UX team to organize, facilitate and run user research sessions
- Help plan, conduct and report research to support projects throughout the organization
- Assist with conducting both in-person and remote qualitative, quantitative and mixed methods user research including
- ethnographic interviews, survey campaigns, A/B testing, prototype testing as well as field and remote usability studies
- Assist with organizing, presenting, and defending research findings in compelling and creative ways to peers and stakeholders
- Conduct customer experience research on digital interfaces and beyond them (e.g. services, facilities, market research)
- Assist with managing the UX research repository and with evangelizing user experience in the organization
EDUCATION AND EXPERIENCE:
- 4-year college degree in Psychology, Computer Science, HCI, Cognitive Science, Statistics, Anthropology, Information
- Science or any other related field
- At least 1 year of experience in UX research or related work
- Familiar with industry standard tools and methodologies, such as quantitative analysis and conducting interviews
- Experience in UX/UI design, project management or UX writing is a plus
SKILLS AND PHYSICAL DEMANDS:
- Hard Skills: Knowledge of Microsoft Office 365 Suit (Excel, Word, Outlook etc.), Adobe Creative Cloud, LucidChart, SurveyMonkey (or similar tools).
- Soft Skills: Excellent verbal and oral communication skills, attention to detail, ability to multi-task, ability to work efficiently, good organization skills, flexible, good teamwork capability, and self-motivated
- Typical Physical Demands:
- Requires prolonged sitting, some bending and stooping
- Occasional lifting up to 25 pounds
- Manual dexterity sufficient to operate a computer keyboard and peripherals
- Requires normal range of hearing and vision
Job Function(s): CorporateLove’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:
- Gemini Motor Transport, one of the industry’s safest trucking fleets
- Speedco, the light mechanical and trucking service specialists
- Musket, a rapidly growing, Houston-based commodities supplier and trader
- Trillium, a Houston-based alternative fuels expert
