2024 Nespresso UX Research Internship

At Nespresso we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. We're committed to delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with first-rate opportunities to push the boundaries of coffee exploration.

2024 Nespresso UX Research Internship

What to expect for the 2024 Nespresso UX Research Internship:

Nespresso offers a 10-week paid internship in the Nespresso Marketing Organization. The UX Research internship is an introduction to a career in marketing and design and the partnerships with our major customer teams. Interns will develop their knowledge and understanding of the Nespresso USA website and app, usage trends, different UX research artifacts and research methods, and inspire change for real processes and business needs. The experience requires collaboration with team members from across business divisions, networking with senior management, real users and participation in social engagements with interns from other programs.

During the internship, you will focus on a project that requires a new perspective to deliver results against our immediate and future business needs. Additional social activities are planned to provide insights into day-to-day life at Nespresso. These findings will culminate with a presentation to senior leaders.

Responsibilities:

• Assist UX Designer small qualitative research projects
• Recruit users for research studies, manage the participant panel, write research scripts, take notes during sessions, analyze data from research studies, build research reports as needed, etc
• Collaborate with multiple teams to help define research questions and goals, determine appropriate methods, and help communicate results
• Assist with UX workshops with cross-functional teams
• Help to adapt and innovate research practices/processes
• Identify, track, and share overarching UX trends in the industry
• Develop artifacts like screeners, scripts, and reports/presentations

2024 Nespresso UX Research Locations:

• This internship is available only in NYC  

Education Requirements:

• Pursuing Bachelor’s Degree in Business, Marketing, Sales r other related field is required  

• Graphic design or in a parallel field such as market research, academic research, UX design, etc.

• Degree completed by June 2025 or June 2026
• Preferred Cumulative GPA of 3.0 or above

Application Criteria:

• Basic Understanding of common UX research practices (usability testing, user interviews, card sorting exercises)
• Needs to be comfortable with interviewing English-speaking users virtually and in-person.
• Great communication skills to interact with users and present results to stakeholders
• Critical thinking to draw conclusions and present outcomes in a compelling way
• Basic understanding of UX and service experience design and principles

Nice-to-haves:

• Experience using any of the following tools:  

• Outlook suite
• Figma/Figjam/Mural
• Usertesting.com
• Zoom/meet/teams
• Qualtrics

Additional Perks:

• Exposure to a dynamic and friendly work environment
• Opportunity to network with various divisions and employees across the company
• Work with an influential industry leader in consumer-packaged goods (Fortune Magazine)

The approximate target compensation range for this role is $27. Please note that the pay provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role.  In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities.  Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

Nestlé Nespresso USA is an equal opportunity employer and is looking for diversity in qualified candidates for employment. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.