2023 IDEA Global Internship Program: UX Researcher Intern

Close date: April 12, 2023 (11:59pm PST)

Please note: if we receive a large volume of applications, we may need to close this posting early and ahead of the closing date; therefore, we recommend applying early.

Who we are

lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world by realizing the full potential within every one of us. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

Our IDEA Global Internship Program

Our IDEA Global Internship Program is a full-time paid internship for approximately 12 weeks starting in or around June 2023. Interns will receive support, coaching and mentorship, gain practical work experience, and develop new skills to expand their career possibilities.

Through the course of the program, we’ve designed a variety of exciting, fun and thoughtful sessions and experiences. There will also be opportunities to connect, collaborate and build relationships with interns across the globe. All interns follow two tracks of learning: the in-depth learning and skillset relevant to their role and the broad breadth knowledge of our business operations. Our IDEA Global Internship Program curates a journey for each intern to discover where their passions lie and helps them lay out their career path.

Our Be Human Impact Agenda goal is to reflect the diversity of the communities we serve and operate in around the world by 2025.  We are cultivating an environment and building systems that create and sustain inclusion, diversity, and equity. This program is an investment in diverse talent that directly supports that goal and the IDEA mission to expand being well to encompass a culture of inclusion where diversity is celebrated, equity is the norm, and action is the commitment.

We strongly encourage applicants who identify as part of a group that has been historically underrepresented in the workforce to apply, including, but not limited to: Asian, Black, Indigenous, Hispanic or LatinX, South Asian, LGBTQ2S+ and persons with disabilities.

We do not make hiring decisions based on race/ethnicity/gender or any protected class (race, colour, national origin, religion, sex, age, disability, body size etc.).

About this team

The User Experience Research team is part of our Product Design org and supports our Retail, eCommerce and Omni partners. The User Experience Research team produces actionable insights that help our guests and educators have joyful and seamless experiences that deliver directly to customer goals and needs. This role will advocate for our guests and educators giving them a seat at the table throughout the product development process that will shed light on their needs, expectations, and potential barriers. You will be a part of a collaborative team working with Designers, Project Managers, Developers, and other agile team members generating insights and actionable feedback that helps us unlock elevated experiences across our ecosystem. The end result of this process will deliver customer loyalty, satisfaction, and advocacy to the lululemon community as well as reinforcing our brand promise.

A day in the life:

As a User Researcher, you will undertake user research activities for a team. Ensuring that teams take a user-centered, evidence-based approach to gathering insight and run research activities that help to Inform and immediate business and experience goals within lululemon.

• Assist in generate business and user insights throughout the product development process – from ideation to post launch - having a positive influence on the evolution of lululemon websites, apps, retail tools and more that directly deliver to understood and researched customer needs.
• Collaborate and assist other user researchers in conducting sessions using a wide variety of research techniques and methodologies that provide defined, supported, actionable and timely insights.
• Assist in summarizing research findings and collaborate in presenting the analysis in compelling formats to get buy-ins and influence next steps to deliver value to your immediate stakeholders.
• Be an advocate for our users, evangelizing the value and positive outcomes of conducting user research throughout the organization; fully represent the customer in design sessions and meetings.
• Contribute research to centralized library, ensuring current and future employees can benefit from the data.
• Stay up to date with current research tools and stay informed about new possibilities.
• Be creative, stay curious and explore new ways and opportunities to gather insights.
• Set goals to support your own personal growth and development.
• Contribute to the UX Research team culture, process, and documentation.

Nice to haves:

• Be knowledgeable of unmoderated and remote testing such as Usertesting.com, User Zoom or similar tools.
• Some experience/exposure in creating and analyzing surveys, tree sort tests, card sorting, etc. using tools like Optimal workshop.
• Some experience/exposure to both qualitative and quantitative methodologies (e.g., interviewing, field studies, questionnaire development and survey research, experiments, usability studies, contextual inquiry, instrumentation, biometrics, etc.).
• Some experience/exposure using Fable (or equivalent) and research experience to design effective experiences for individuals / groups with unique / specialized (ADA compliant) interaction needs.
• Some experience/exposure conducting moderated user sessions in-person or online that effectively discern user needs and expectations.
• Excellent written and oral communication.
• Ability to persuade through compelling presentations and impactful storytelling.
• Ability to distill complex ideas into clear and succinct reports.
• Ability to develop creative approaches to researching complex user experience problems.

Must haves:

• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Communicates with honesty and kindness, and creates the space for others to do the same.
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Fosters connection by putting people first and building trusting relationships.
• Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

*This is a UX Research role, NOT UX design*

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on legitimate, non-discriminatory reasons, and not on race, colour, age, sex, gender, sexual orientation, national origin or any other classification protected by federal, state or provincial and local laws and ordinances. This policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment.

‍