2023 Apprenticeship - Associate UX Researcher (July - December 2023)

Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

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Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

In 2023 we are looking to fill apprenticeship roles in the Experience Organization, that consists of nearly 700 employees in Product Design, Design Operations, UX Research and Technical Content.  
 
As an apprentice, you can expect to be given the space and the opportunity to build upon your skills and knowledge, while contributing to critical work as part of a core team. 

What YOU get to do as a UX Research Apprentice:

• Participate in planning and facilitation, analysis and reporting on various research initiatives. 
• Communicate your findings through artifacts such as presentations, personas, journeys, task analyses, etc. as needed for your core team. 
• Partner closely with senior staff to help influence the product strategy and roadmaps with validated user research findings. 
• Support design formative or summative validation through iterative usability testing 

Apprenticeship details: 

• 6-month program: 
• Start Date: July 10, 2023
• End Date: December 15, 2023
• Full time 
• 40 hrs/week 
• Benefits – health benefits, 401k, etc. 
• Hourly competitive pay, based on experience 
• Location: Open to all locations in the United States (Remote and onsite) 
• Relocation stipend offered, if applicable

Qualifications

Career changers and/or emerging talent: We are looking for aspiring talent that has passion for UX research and design with minimal relevant job experience, and who is eager to learn. Pursuing opportunity to further your skills and learnings in Human-Computer Interaction, Human Factors, Cognitive Psychology, and other related fields 

• Self-taught, certification/bootcamp, and community college graduates from psychology, UX or research related courses, are highly encouraged to apply 
• Ability to commit full-time during program dates 
• Applicants must be currently authorized to work in the United States on a full-time basis
• Some working or project experience applying research, or design thinking   
• Knowledge of planning, developing and conducting User Research and Testing 
• Comfortable in a customer facing role. 
• Knowledge of user interface design, usability evaluation techniques, perception, cognition, and experimental design 
• A go-getter, ambitious problem solver with a growth mindset 

***Actively enrolled, or recent university graduates (May 2022-Present), are eligible for internships and new college graduate roles instead ***

#Interncoop

For positions in California (outside of the Bay Area), we offer a base pay of $38.62, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements).  Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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